troubleshooting Question

After repairing XP Home Internet Explorer 6 wont navigate anymore

Avatar of Creodus
CreodusFlag for United Kingdom of Great Britain and Northern Ireland asked on
Web BrowsersWindows XP
7 Comments1 Solution367 ViewsLast Modified:
Hi All
I am working on PC that lost its WInsock and network connection after installing a new HP Printer driver.  After considerable attempts to repair the Winsock using many of the articles on EE that unfortunatley didn't work, I have just finished repairing the OS, using the Windows install disc's option to repair existing instead of install a fresh copy of Windows.  This was the only viable option left as the customer did not want a  complete re-install.  The OS and winsock has subsequently been fine except that when you start Internet Explorer (which has reverted from version 7 to version 6 during the repair), it starts up OK to the Home page, but wont allow you to navigate away from the Home.  When you type another URL or select a bookmark, IE6 appears to freeze with a blank window, then opens a second blank window and then after 60 seconds or so, closes the second window and reverts back to the Home Page on the first window.

I have also seen this exact same behaviour on a laptop two weeks ago, where the user had removed IE7 and no matter what we tried we couldnt get it to reslove this navigation freeze., nor uninstall or re-install IE6 or IE7. On that occasion the OS was re-installed, but I dont have that luxury here.  But as the effect is identical, there must be a known issue with reverting from IE7 to IE6 and trying to get back again.

I have checked with the user and this machine was definitely running IE7 before I repaired the OS, which is now running IE6.  Another problem with this is that you cannot run Windows Updates anymore, which was the same with the laptop.  When I repaired the OS Windows Updates was working for a while, so something must be patching that causes this corruption in IE6.

Any ideas please?

Thanks, C
ASKER CERTIFIED SOLUTION
bmsjeff

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