troubleshooting Question

Callmanager Express - Called-id incoming/outgoing on PRI

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jplagensFlag for United States of America asked on
Voice Over IP
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We have a Cisco Callmanager Express system.  It has a VWIC 1MFT-T1 that connects to the PSTN via a PRI circuit.  The main problem is caller-id.  The Telco says that they are sending the name on caller-id, but all that comes through is the phone number on a IP phone.  On outbound calls the extension of the call is all that is showing up.  Example if x7600 makes a call, the caller-id on the receiving phone only says 7600.

The analog lines on the FXS card are displaying caller-id fine.  How do I adjust the caller-id for incoming and outgoing calls on the PRI in the phone system?


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