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Internal emails to Blackberry's

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Last Modified: 2008-03-17
Hi, i have setup my client with SBS 2003 and all users are working correctly on exchange, except for the blackberry's. They can receive external mail no problem but when they try to send internally via outlook they never receive them. I understand why this is happening as the mails are being sent directly to their exchange mailboxes. Is there anyway i can set the sbs server to send mail out without actually having to manually configure each exchange client to use pop by default?
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Commented:
Have you given the BES Admin user "send as" privileges?
Is this whilst the phones are connected to the users PC or when roaming?

Author

Commented:
I'm not  using BES. The blackberry's are not connected to the pc's or the server at all so it is just when they are roaming. I'm using pop for the blackberry's and the server downloads the emails through pop as well which then is sent to their exchange mailboxes via the pop3 connector.

Author

Commented:
Can exchange be modified to send out throught the internet to all accounts both internal and external?
Lee W, MVPTechnology and Business Process Advisor
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Commented:
I would suggest that instead of using the pop connection of your ISP to get the mail there, you enable the POP3 connection on the SBS server and have the e-mail popped off there.

This isn't ideal either - you SHOULD be setting up Exchange to be THE mail server and not using the POP3 connector in Exchange as more than a temporary migration tool.  
Jeffrey Kane - TechSoEasyPrincipal Consultant
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Commented:
POP3 is really a lousy way to handle this. (In my opinion)

A person who has a Blackberry usually depends on that device to keep them up-to-date in an instant.  Using POP3 ignores the fact that the user will not have access to their current list of contacts or appointments.

Additionally, as leew stated, the POP3 Connector is not meant to be a permanent solution... it's there to help you transition to Exchange running full SMTP email.  

And while it's very easy for me to say this at this point... I think it needs to be understood that your question is basically coming at the wrong time of deciding to deploy Blackberry devices.  There is SO much support and documentation to help you PLAN things like this so that your users will get the greatest benefit at the lowest possible cost.  (ie, http://www.microsoft.com/technet/solutionaccelerators/smbiz/sitmob/default.mspx).

So, now you have an SBS installed, and you've got Blackberry devices even though these two things aren't really designed to work very well together... unless you also deploy BES which will run you about $1,500 for 5 users.  If you only had a single user then you'd be fine because you can use BES for free.   BES is really the ONLY way for a Blackberry to be truly useful so that it has Email, Contacts, and Calendar items.  The whole idea of having a mobility solution is to make your users more productive... just using POP3 email is hardly a step in that direction because if you don't get true sync, plus contacts and calendar to your users, then they might as well just have a regular cell phone... those can do POP3 email as well!

You either need to deploy BES, or replace the devices with Windows Mobile devices (such as the Samsung i760 or BlackJack, or one of the HTC-made PDA's offered by most carriers).  Windows Mobile devices run seamlessly with SBS and won't require any monkeying around to figure out how to deploy them.

Jeff
TechSoEasy




Author

Commented:
Thanks for your comments. The client is only a startup and not in a position to invest in BES.
How do i get exchange to send out via pop or enable pop as the default for sending out emails. Can it send mail out through the pop3 connector? Or can the pop3 connector only be used to receive mail?

Commented:
What Techsoeasy said about the interaction between SBS and BES is not completely accurate.  I run SBS and BES.  My BES, Is the Blackberry Enterprise Server Express.  It is free for the first blackberry and then $99 per user after that,up to a maximum of 15.  I do not run the BES on the SBS box and instead run it on a spare XP box.

http://na.blackberry.com/eng/services/server/offers/express.jsp

Commented:
Also, I set up the BES services about 2 years after the upgrade to SBS 2003 and Exchange 2003 with no ill effects.
Jeffrey Kane - TechSoEasyPrincipal Consultant
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Top Expert 2014

Commented:
You're right... I didn't realize they had made that change.   Because otherwise, you used to have to buy the Small Business Edition which included 5 CALS for $1,099.00 (although I think it used to be a bit more, and now I'm seeing that it is discounted to around $850.00 -- http://snipr.com/1pyf7).

But even if you buy the BES Express + CALs, you're still talking about having to buy a $100.00/user license.  

If this is a start-up and not in a position to invest in BES, then why did they buy devices that require additional software to work with their server?  It souds to me like someone put the cart before the horse, and if they are serious about saving money they should return the Blackberry devices and get something that works with SBS that doesn't require any additional software licensing.  

See this for more info about that:
http://download.microsoft.com/documents/customerevidence/8386_WinMob_Pinnacle_final.doc

Just to be clear... I have nothing against Blackberries.  I just don't think that you should try to engineer a half-baked fix to get them to only pull email messages while ignoring synchronized contact lists and calendar items.   Either you need to use BES Express or switch them to Windows Mobile devices so they can benefit from the technology instead of being burdend with it.

Jeff
TechSoEasy

Author

Commented:
What would happen if i remove the "smallbusiness smtp connector" under routing groups? Would this then leave the pop3 connector in charge of outgoing email?
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Commented:
Thanks, that sunds like a solution that can be used.

Much appreciated!

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