troubleshooting Question

Fails to install Windows Installer 3.1 and update KB898461

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rolfg asked on
Windows XP
4 Comments1 Solution3312 ViewsLast Modified:
Log file:
860      324      AU      #############
860      324      AU      ## START ##  AU: Install updates
860      324      AU      #########
860      324      AU        # Initiating manual install
860      324      AU        # Approved updates = 2
860      324      AU      <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {3DB573E3-6B56-4109-B4E2-46CDBFE5C8DE}]
860      cb0      Agent      *************
860      cb0      Agent      ** START **  Agent: Installing updates [CallerId = AutomaticUpdates]
860      cb0      Agent      *********
860      cb0      Agent        * Updates to install = 2
860      cb0      Agent        *   Title = Update for Windows XP (KB898461)
860      cb0      Agent        *   UpdateId = {D3AC165E-D7C4-4BDF-83F0-E249ECBE873B}.101
860      cb0      Agent        *     Bundles 1 updates:
860      cb0      Agent        *       {AE59C5D5-42CA-4290-8FD1-D2DF55AB1FCD}.101
860      cb0      Agent        *   Title = Microsoft Windows Installer 3.1
860      cb0      Agent        *   UpdateId = {B166A6A9-398B-4C81-B8DB-2043CF0672A1}.103
860      cb0      Agent        *     Bundles 1 updates:
860      cb0      Agent        *       {F2FCA9BF-05AD-460A-977C-355CE5734118}.102
860      cb0      EEHndlr      FATAL: MSI DLL version is 3.0. Version 3.1 is required.
860      cb0      Agent      WARNING: Failed to evaluate Installable rule, updateId = {81C45F05-5B72-433E-BDB8-18E511CBF465}.102, hr = 80241001
860      cb0      EEHndlr      FATAL: MSI DLL version is 3.0. Version 3.1 is required.
860      cb0      Agent      WARNING: Failed to evaluate Installable rule, updateId = {DE357453-4A7E-4E72-8F2F-6852727238F1}.104, hr = 80241001
860      cb0      EEHndlr      FATAL: MSI DLL version is 3.0. Version 3.1 is required.
860      cb0      Agent      WARNING: Failed to evaluate Installable rule, updateId = {F60C47C1-1386-4D9C-B153-E99CF0E217C5}.100, hr = 80241001
860      cb0      EEHndlr      FATAL: MSI DLL version is 3.0. Version 3.1 is required.
860      cb0      Agent      WARNING: Failed to evaluate Installable rule, updateId = {4A7CC0C1-CA9E-4A29-9E0F-D54EB640C4B6}.102, hr = 80241001
860      cb0      Handler      Attempting to create remote handler process as IBI-MAILSVR\IT_Director in session 0
3268      2cc      Misc      ===========  Logging initialized (build: 7.0.6000.374, tz: -0500)  ===========
3268      2cc      Misc        = Process: C:\WINNT\system32\wuauclt.exe
3268      2cc      AUClnt      FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
 860      cb0      Handler      FATAL: 0x80004002: ERROR: Remote update handler container process created (PID: 3268), but exited before signaling event
 860      cb0      Agent        * WARNING: Exit code = 0x80004002
 860      cb0      Agent      *********
 860      cb0      Agent      **  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]
 860      b20      AU      >>##  RESUMED  ## AU: Installing update [UpdateId = {D3AC165E-D7C4-4BDF-83F0-E249ECBE873B}]
 860      cb0      Agent      *************
 860      b20      AU        # WARNING: Install skipped
 860      cb0      Agent      WARNING: WU client failed installing updates with error 0x80004002
 860      b20      AU      >>##  RESUMED  ## AU: Installing update [UpdateId = {B166A6A9-398B-4C81-B8DB-2043CF0672A1}]
 860      b20      AU        # WARNING: Install skipped
 860      b20      AU      Install call completed.
 860      b20      AU        # WARNING: Install call failed, reboot required = No, error = 0x80004002
 860      b20      AU      #########
 860      b20      AU      ##  END  ##  AU: Installing updates [CallId = {3DB573E3-6B56-4109-B4E2-46CDBFE5C8DE}]
 860      b20      AU      #############
 860      b20      AU      Install complete for all calls, reboot NOT needed
ASKER CERTIFIED SOLUTION
kadadi_v
IT Manger

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