troubleshooting Question

Backup Exec 11d Remote Backup over Internet without VPN

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MitchDuffus asked on
Storage Software
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We currently run Symantec Backup Exec 11d - Small Business Edition which includes the Remote Agent.
Is it possible to backup a machine at a remote location using the Remote Agent WITHOUT using a VPN between the media server & the remote machine?
I want the remote agent to compress then encrypt the data before it is sent so there shouldn't really be a need for VPN encryption.

Both media server (SBS2003R2) & remote machine (WinXPPro) are behind seperate firewall/routers with fixed external IP addresses and ports 10000 and 6101-6116 port-forwarded to them (tested open with web port scanner).

Installed the Remote Agent on the remote machine manually & set it to publish information to the external IP address of the media server.

When I go to create a backup job, I can see the remote machine in the Favourite Resources -> Windows Systems list.
I've created a logon credentials account with the different domain name (machines are on different domains) as well as correct username & password for the domain admin account or the remote machine.
When I attempt to use this account to authenticate on the remote machine in BE I get the message "The directory or file could not be found, or could not be accessed".

Is there something I'm doing wrong or is this just not possible?

Any help would be appreciated!

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