phermi
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Symantec Norton Internet Securit 2007 Installed on a Vista Ultimate behind a Xincom firewall
Desktop PC runing Vista Ultimate. Symantec NIS 2007 was installed before the upgrade to Vista. Two motnhs ago, upgraded Office 2003 to 2007.
Since a month ago, when I started my nightmare with Symantec Support, Outlook 2007 will suddenly stop SENDING/RECEIVE my POP accounts; Exchange (in the LAN) works fine. When this happens, the NIS and the Symantec Security Center icons are removed from the system tray. No telnet to mail servers on ports 25 or 110 is possible. All other internet access is fine. The only way to get it back for a while, is to manually luch NIS 2007. It will stay there for a while and disappear again around 2.5 minutes later.
Multiple unistall/reinstalls, disabled all StartUp and all non-Microsoft/Symanted servicee, same problem.
Yesterday, a Symantec Tech told me that because "NIS 2007 is a HOME product it is conflicting with my hardware firewall" and that I should better use just NAV 2007.
Just for the sake of my long troubleshooting journey, I installed NAV 2007. Now, I have no network connectivity at all and I can not ping anyone inside or outside of the LAN because it either produce a GENERAL FAILURE or PING FAILED; transmit error 1312 or something similar.
Is there anyone out there that can through some light on this one?
Since a month ago, when I started my nightmare with Symantec Support, Outlook 2007 will suddenly stop SENDING/RECEIVE my POP accounts; Exchange (in the LAN) works fine. When this happens, the NIS and the Symantec Security Center icons are removed from the system tray. No telnet to mail servers on ports 25 or 110 is possible. All other internet access is fine. The only way to get it back for a while, is to manually luch NIS 2007. It will stay there for a while and disappear again around 2.5 minutes later.
Multiple unistall/reinstalls, disabled all StartUp and all non-Microsoft/Symanted servicee, same problem.
Yesterday, a Symantec Tech told me that because "NIS 2007 is a HOME product it is conflicting with my hardware firewall" and that I should better use just NAV 2007.
Just for the sake of my long troubleshooting journey, I installed NAV 2007. Now, I have no network connectivity at all and I can not ping anyone inside or outside of the LAN because it either produce a GENERAL FAILURE or PING FAILED; transmit error 1312 or something similar.
Is there anyone out there that can through some light on this one?
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ASKER
RobWill,
Thanks. I also discarded the remark about a conflict between the two but I plugged my PC directly into the Cable Modem and guess what? It worked. So there is something in some component of the product that is expecting to handle som taffic or talk to some MACs in a way that is not happening here and the app just dies.
I never used their security products myself. I was a happy Sygate user until Symantec purchased them to get rid of the competition. The big question is that if I trash it, what else is to use?
Thanks. I also discarded the remark about a conflict between the two but I plugged my PC directly into the Cable Modem and guess what? It worked. So there is something in some component of the product that is expecting to handle som taffic or talk to some MACs in a way that is not happening here and the app just dies.
I never used their security products myself. I was a happy Sygate user until Symantec purchased them to get rid of the competition. The big question is that if I trash it, what else is to use?
Uninstall the Symantec crap. Period.
ASKER
PaperTiger ... and replace it with ?
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As mentioned I hate to call down anyone's product, but again, I agree. Symantec is unbelievable. I just re-built a server, Symantec and 2 local techs couldn't fix after a Symantec install.
I would agree with SheharyaarSaahil. AVG works great as does Avast. AVG is free if it is a home system. I haven't had much problem with McAfee, but it is not my favorite. Stay away from the "security suites". Even if they wok they kill performance. I also like TrendMicro.
I would agree with SheharyaarSaahil. AVG works great as does Avast. AVG is free if it is a home system. I haven't had much problem with McAfee, but it is not my favorite. Stay away from the "security suites". Even if they wok they kill performance. I also like TrendMicro.
I am into proactive care rather than reactive cure like AV software.
A windows firewall should be sufficient in my opinion. Why do people need antivirus software is a little beyond my comprehension. In my environment, we have no desktop antivirus software. Maybe i am just lucky.
A windows firewall should be sufficient in my opinion. Why do people need antivirus software is a little beyond my comprehension. In my environment, we have no desktop antivirus software. Maybe i am just lucky.
>>"Maybe i am just lucky."
I would say so.
I would say so.
Depends on your environment. Are you a home user or in a company?
If we are talking about antivirus, it's a whole different topic. You need to consider and block all the points of entry such as USB drive, floppy, email, Internet browsing.
After you block all the points of entry, there's no need to have any antivirus.
If we are talking about antivirus, it's a whole different topic. You need to consider and block all the points of entry such as USB drive, floppy, email, Internet browsing.
After you block all the points of entry, there's no need to have any antivirus.
ASKER
Thanks all for your replies. I will provide an Update no later than Friday and accept some solutions.
Good luck with it, let us know how you make out.
Cheers !
--Rob
Cheers !
--Rob
ASKER
well, so far this is what I've been able to dtermine in a consistent manner. The Norton Anti-Span add-on is the one causing the problems, not the firewall or the antivirus portionof NIS.
Also, the send / receive issue can be additionally caused if you have Incoming scanning of e-mail messages and you hold too much garbage on %temp%.
Now, regardless if I keep or trash NIS, I need a nice Anti-spam program that works under Vista and integrate with Outlook 2007. Any advice?
thanks ..
Also, the send / receive issue can be additionally caused if you have Incoming scanning of e-mail messages and you hold too much garbage on %temp%.
Now, regardless if I keep or trash NIS, I need a nice Anti-spam program that works under Vista and integrate with Outlook 2007. Any advice?
thanks ..
TrendMicro and AVG offer their antispam programs....
I have been running AVG on Vista with Outlook 2007 on 2 machines and never had a problem. Just their anti-virus though.
Actually the only one I personally have had any issues with on any client systems, other than some of the "suites", is Symantec. Their earlier corporate editions were great but the new corporate and personal editions, have all sorts of problems, and drastically affect performance.
Actually the only one I personally have had any issues with on any client systems, other than some of the "suites", is Symantec. Their earlier corporate editions were great but the new corporate and personal editions, have all sorts of problems, and drastically affect performance.
ASKER
SheharyaarSaahil, thanks.
I know te offerings in the market. What I am looking is for recommendations from people using something good, that does not conflict with anything else and that run under Vista and integrates with Outlook 2007. Also, it should protect all the accounts in the profile, Exchange and any combination of POP / HTTP accounts.
I know te offerings in the market. What I am looking is for recommendations from people using something good, that does not conflict with anything else and that run under Vista and integrates with Outlook 2007. Also, it should protect all the accounts in the profile, Exchange and any combination of POP / HTTP accounts.
i can recommend about AVG only as im using it in our company, though never tried TrendMicro.
Are you in a company environment or personal?
Who?
I am using AVG on two machines within our small company, as the McAfee licenses we have will not work on Vista (older version of McAfee). For the record, planning to go company wide with TrendMicro, due to its Small Business Server compatibility. Just tested on server this month.
I also have a client using the corporate version of AVG (about 90 PC's), company wide, with several Vista machines, without any issues, but they are using Outlook 2003 so far.
I do not like the AVG server based network management and distribution tools, though they do work well. TrendMicro's are much easier to use and manage.
I am using AVG on two machines within our small company, as the McAfee licenses we have will not work on Vista (older version of McAfee). For the record, planning to go company wide with TrendMicro, due to its Small Business Server compatibility. Just tested on server this month.
I also have a client using the corporate version of AVG (about 90 PC's), company wide, with several Vista machines, without any issues, but they are using Outlook 2003 so far.
I do not like the AVG server based network management and distribution tools, though they do work well. TrendMicro's are much easier to use and manage.
In a business environment, I wouldn't use any AV/AS software on individual's computer, invest in something better.
ASKER
ok .. here is an update. I was able to nail it down to the Norton Add-on that includes Parental Control and Anti-Spam (the last is the one I was using since Office 2003).
I was able to produce some logs from the Norton applications and got a human technician from Symantec to take a look to it and take the logs to their developers. So far, it seems to be some kind of conflict between that module and Office 2007.
For now, I will wait a little for their response before evaluating some anti-spam. So far, respecting everyones opinion, I have no reason to remove the Firewall/Antivirus. But to answer the latest question, my PC is my own company network so I can go on any path.
Ive being using Norton products from quite some time and I wouldnt mind making changes on my own infrastructure but I care more about existing customers and others that may have the same potential issue.
I was able to produce some logs from the Norton applications and got a human technician from Symantec to take a look to it and take the logs to their developers. So far, it seems to be some kind of conflict between that module and Office 2007.
For now, I will wait a little for their response before evaluating some anti-spam. So far, respecting everyones opinion, I have no reason to remove the Firewall/Antivirus. But to answer the latest question, my PC is my own company network so I can go on any path.
Ive being using Norton products from quite some time and I wouldnt mind making changes on my own infrastructure but I care more about existing customers and others that may have the same potential issue.
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Thanks phermi.
Cheers !
--Rob
Cheers !
--Rob
http://www.lan-2-wan.com/RD-FAQ.htm#q1