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System reboots with event 1003 Error code 1000000a, parameter1 00000016, parameter2 0000001c, parameter3 00000000, parameter4 80502392.
Have two systems on our domain that are rebooting for no reason. The event log is a mirror image on both of the pc's.
Category 102
Event ID 1003
Error code 1000000a, parameter1 00000016, parameter2 0000001c, parameter3 00000000, parameter4 80502392.
I see a lot of 1003 events on the forum but I don't see any with the same parameters.
I know we rolled some updates out last Thursday but the problem did not occur until this morning. We are currently running at least 100 GX620 Dells on the domain with the same updates and no issues. Well none that I know of anyway.
Category 102
Event ID 1003
Error code 1000000a, parameter1 00000016, parameter2 0000001c, parameter3 00000000, parameter4 80502392.
I see a lot of 1003 events on the forum but I don't see any with the same parameters.
I know we rolled some updates out last Thursday but the problem did not occur until this morning. We are currently running at least 100 GX620 Dells on the domain with the same updates and no issues. Well none that I know of anyway.
Please upload the minidump file to http://www.ee-stuff.com/ and let us know the link. That should help narrow it down to which driver is failing.
The minidump is a file named mini######-##.dmp in the folder c:\windows\minidump. Do not post the full dump, the minidump should be less than 1 MB in size.
The minidump is a file named mini######-##.dmp in the folder c:\windows\minidump. Do not post the full dump, the minidump should be less than 1 MB in size.
ASKER
Ok I will get your the minidump.
Just got back from lunch so its going to be a little while before I can access that file.
Thank you all for the help.
Just got back from lunch so its going to be a little while before I can access that file.
Thank you all for the help.
ASKER
I get the following error when I try to upload the file.
I did change the file Ex from .dmp to .txt because.dmp was not in the allowed list.
Invalid Question value
File is too small, probably not an error you've gotten before. Usually happens with empty txt files
No file specified
Invalid file type
I did change the file Ex from .dmp to .txt because.dmp was not in the allowed list.
Invalid Question value
File is too small, probably not an error you've gotten before. Usually happens with empty txt files
No file specified
Invalid file type
ASKER
Ok well the file seems to upload but I do not get a URL or a conformation that anything went through
The file is named steveminidumpevent1003.txt
The file is named steveminidumpevent1003.txt
Hmm... I can't find that file. Did you enter the question URL in that form where you submitted?
Maybe try again. Rename file to something.zip instead of .txt.
Maybe try again. Rename file to something.zip instead of .txt.
ASKER
ok well forget uploading
I just copied the body of text
C:\Program Files\Support Tools>dumpchk c:\shared\minidump\mini082 207-01.dmp
Loading dump file c:\shared\minidump\mini082 207-01.dmp
----- 32 bit Kernel Mini Dump Analysis
DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 06b60540
PfnDataBase 810a6000
PsLoadedModuleList 8055c700
PsActiveProcessHead 805627b8
MachineImageType 0000014c
NumberProcessors 00000002
BugCheckCode 1000000a
BugCheckParameter1 00000016
BugCheckParameter2 0000001c
BugCheckParameter3 00000000
BugCheckParameter4 80502392
PaeEnabled 00000001
KdDebuggerDataBlock 8054c2e0
MiniDumpFields 00000dff
TRIAGE_DUMP32:
ServicePackBuild 00000200
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002728
CallStackOffset 00002980
SizeOfCallStack 000015a8
DriverListOffset 000041b8
DriverCount 00000082
StringPoolOffset 00006850
StringPoolSize 000011e8
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack aa1fca58
DebuggerDataOffset 00003f28
DebuggerDataSize 00000290
DataBlocksOffset 00007a38
DataBlocksCount 00000002
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Wed Aug 22 09:46:33 2007
System Uptime: 0 days 15:54:13
start end module name
804d7000 806e2000 nt Checksum: 001F873F Timestamp: Wed Feb 28 02:
38:53 2007 (45E53F9D)
Unloaded modules:
a9787000 a97b2000 kmixer.sys Timestamp: unavailable (00000000)
a9852000 a987d000 kmixer.sys Timestamp: unavailable (00000000)
a9afd000 a9b28000 kmixer.sys Timestamp: unavailable (00000000)
a9afd000 a9b28000 kmixer.sys Timestamp: unavailable (00000000)
a9b9d000 a9bc8000 kmixer.sys Timestamp: unavailable (00000000)
a9b9d000 a9bc8000 kmixer.sys Timestamp: unavailable (00000000)
a9b9d000 a9bc8000 kmixer.sys Timestamp: unavailable (00000000)
a9cb8000 a9ce3000 kmixer.sys Timestamp: unavailable (00000000)
aa3ee000 aa419000 kmixer.sys Timestamp: unavailable (00000000)
f7cbe000 f7cbf000 drmkaud.sys Timestamp: unavailable (00000000)
aa4b9000 aa4dc000 aec.sys Timestamp: unavailable (00000000)
aa7d9000 aa7e6000 DMusic.sys Timestamp: unavailable (00000000)
aa609000 aa617000 swmidi.sys Timestamp: unavailable (00000000)
f7b6c000 f7b6e000 splitter.sys Timestamp: unavailable (00000000)
f769e000 f76a7000 processr.sys Timestamp: unavailable (00000000)
f72aa000 f72ae000 kbdhid.sys Timestamp: unavailable (00000000)
f7936000 f793b000 Cdaudio.SYS Timestamp: unavailable (00000000)
f72ae000 f72b1000 Sfloppy.SYS Timestamp: unavailable (00000000)
Finished dump check
C:\Program Files\Support Tools>
I just copied the body of text
C:\Program Files\Support Tools>dumpchk c:\shared\minidump\mini082
Loading dump file c:\shared\minidump\mini082
----- 32 bit Kernel Mini Dump Analysis
DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 06b60540
PfnDataBase 810a6000
PsLoadedModuleList 8055c700
PsActiveProcessHead 805627b8
MachineImageType 0000014c
NumberProcessors 00000002
BugCheckCode 1000000a
BugCheckParameter1 00000016
BugCheckParameter2 0000001c
BugCheckParameter3 00000000
BugCheckParameter4 80502392
PaeEnabled 00000001
KdDebuggerDataBlock 8054c2e0
MiniDumpFields 00000dff
TRIAGE_DUMP32:
ServicePackBuild 00000200
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 000024c8
ThreadOffset 00002728
CallStackOffset 00002980
SizeOfCallStack 000015a8
DriverListOffset 000041b8
DriverCount 00000082
StringPoolOffset 00006850
StringPoolSize 000011e8
BrokenDriverOffset 00000000
TriageOptions 00000041
TopOfStack aa1fca58
DebuggerDataOffset 00003f28
DebuggerDataSize 00000290
DataBlocksOffset 00007a38
DataBlocksCount 00000002
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Wed Aug 22 09:46:33 2007
System Uptime: 0 days 15:54:13
start end module name
804d7000 806e2000 nt Checksum: 001F873F Timestamp: Wed Feb 28 02:
38:53 2007 (45E53F9D)
Unloaded modules:
a9787000 a97b2000 kmixer.sys Timestamp: unavailable (00000000)
a9852000 a987d000 kmixer.sys Timestamp: unavailable (00000000)
a9afd000 a9b28000 kmixer.sys Timestamp: unavailable (00000000)
a9afd000 a9b28000 kmixer.sys Timestamp: unavailable (00000000)
a9b9d000 a9bc8000 kmixer.sys Timestamp: unavailable (00000000)
a9b9d000 a9bc8000 kmixer.sys Timestamp: unavailable (00000000)
a9b9d000 a9bc8000 kmixer.sys Timestamp: unavailable (00000000)
a9cb8000 a9ce3000 kmixer.sys Timestamp: unavailable (00000000)
aa3ee000 aa419000 kmixer.sys Timestamp: unavailable (00000000)
f7cbe000 f7cbf000 drmkaud.sys Timestamp: unavailable (00000000)
aa4b9000 aa4dc000 aec.sys Timestamp: unavailable (00000000)
aa7d9000 aa7e6000 DMusic.sys Timestamp: unavailable (00000000)
aa609000 aa617000 swmidi.sys Timestamp: unavailable (00000000)
f7b6c000 f7b6e000 splitter.sys Timestamp: unavailable (00000000)
f769e000 f76a7000 processr.sys Timestamp: unavailable (00000000)
f72aa000 f72ae000 kbdhid.sys Timestamp: unavailable (00000000)
f7936000 f793b000 Cdaudio.SYS Timestamp: unavailable (00000000)
f72ae000 f72b1000 Sfloppy.SYS Timestamp: unavailable (00000000)
Finished dump check
C:\Program Files\Support Tools>
Might want to uninstall the audio driver, reboot and reinstall it. Those look like audio driver files in the dmp.
ASKER
yea I saw that. I have never really messed with the mini dump before.... seems to be quite usefull
I will give that a try thank you.
I will give that a try thank you.
Also, please do still upload the minidump file. It has additional information that may be useful. Thanks.
ASKER
Yea I just tried and it never goes to the page with the url nor does it give me any conformation that the upload was completed.
ASKER
I would like to add that these two machines have only done this once each. It happened when I was VNCed into them. Making some small changes to outlook and so on. The VNC service hangs on the machine and then closes. Both of them rebooted about 2-3 minutes after the VNC issue.
Both machines have been running all day after this problem and have not and another unwanted reboot.
Both machines have been running all day after this problem and have not and another unwanted reboot.
Upon doing some more research on this is that it seems it can be a HDD error on top of everything else...might want to download SpeedFan and check the SMART section and see if the drives check out ok.
Worth a shot. Have you tried uninstalling and re-installing the audio drivers yet?
Worth a shot. Have you tried uninstalling and re-installing the audio drivers yet?
Possibly there is some interaction between VNC and the audio drivers. Haven't used the newer versions of VNC, but does it transfer sounds and beeps as well? Maybe there is something in the VNC settings to not use sound.
ASKER
I agree with r-k that it may have something to do with VNC.....
But I have two GX620's sitting here, one i my machine with two 20 inch dell monitors the other is a free imaged GX620 with a 17 inch. One thing I thought was perhaps when I have the user at the other end drag there outlook from one screen to another (because when you VNC you only get one monitor not both of them). Perhaps that was causing some sort of error. That idea pretty much went out the window with the minidump because all the files are audio related not video. I also went through the same scenario with the free imaged PC and my own. I didnt get the same results everything just worked fine.
But I have two GX620's sitting here, one i my machine with two 20 inch dell monitors the other is a free imaged GX620 with a 17 inch. One thing I thought was perhaps when I have the user at the other end drag there outlook from one screen to another (because when you VNC you only get one monitor not both of them). Perhaps that was causing some sort of error. That idea pretty much went out the window with the minidump because all the files are audio related not video. I also went through the same scenario with the free imaged PC and my own. I didnt get the same results everything just worked fine.
ASKER
Well I have ran every time I can think of and Both of the PC's are running fine. I reloaded the drivers (I would update but thats against corporate policy). So I thank you all for your time and I am going to consider this one closed for now.
ASKER CERTIFIED SOLUTION
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Thanks for the points, but in case it was your intention to spilt the points, and I think phimuskapsi did deserve credit, you can post a 0-point request in the Support area (link at upper-right) and ask them to reopen so you can re-assign.
Thanks and good luck!
Thanks and good luck!
https://www.experts-exchange.com/questions/21186972/Daily-BSOD-with-Category-102-Event-ID-1003.html
That should answer it for you!