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TeraStation Pro - Firmware and access Issues - Buffalo no help!!

soupy28
soupy28 asked
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Last Modified: 2013-12-02
My Terastation Pro has been working like a charm for about 8 months. Without having changed anything, this morning it did not register as a network drive and was not accessible via browser management. There is no obvious disk failure (all disk LEDs are green). The Terastation boots normally. The LCD does not show the firmware version but displays something like =========. I can ping the Terastation and it responds. The client utility shows me that the name of the station has been set back to TS-TGL-EM from the name I had given it. The client utility further shows me that the Terastation is not part of a workgroup (it was until yesterday) and has no firmware (it shows ----- where usually the firmware version is displayed). I can not access the Terastation via webbrowser. As the thing was packed with data ( approx 1.4 Gig) I would very much appreciate any advise on how I can access the unit. I have contacted Buffalo, and like all other vendors, they were of no help at all. I have a second Terastation and my idea was to simply put all 4 drives from the one into the other to at least have the possibility to backup the data to a file server. Will that work or am I going to ruin my second Terastation as well? Need HELP on this ASAP. Thanks so much, Soupy
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CERTIFIED EXPERT
Top Expert 2007

Commented:
I would escalate at Buffalo until this is resolved.

Is it still under  warranty ?

Yes, you might be able to swap out the drives, since  would hope that the firmware is embedded in the hardware and not the drives.

I would also wait for someone with more terstation experience.


I hope this helps !

CERTIFIED EXPERT
Top Expert 2007

Commented:
also see

https://www.experts-exchange.com/OS/Miscellaneous/Q_22652440.html

Also recheck the install manual and see if there is any kind of way to do a manual reset of the built in firmware.

Author

Commented:
I called in a Linux expert and he was able to restore the firmware on both devices. Of course what he did will remain a big secret as he isn't telling... No matter to me though, as I was able to retrieve all of the data and end the crisis.
CERTIFIED EXPERT
Top Expert 2007

Commented:
Good to know.
So Buffalo support was not stellar...

Author

Commented:
I love their hardware, but like just about every other vendor out there, the tech support leaves a lot to be desired.

Commented:
hey soupy, i had this EXACT same problem :( i was wondering how
I called in a Linux expert and he was able to restore the firmware on both devices. Of course what he did will remain a big secret as he isn't telling... No matter to me though, as I was able to retrieve all of the data and end the crisis.

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Commented:
hey sorry about the above post, its my first time :)
i was just asking soupy how i could "call in a linux expert" to resolve my situation?
i have encountered the EXACT same problem :( please PLEASE help!

Author

Commented:
djbono11:

We found a software package on the Buffalo site that allows you to reflash the drive. Look for the following:     TSPro-1.01-0.51-withAD.zip  
It is a zip file with a Read Me file, follow the instructions in the Read Me, and it "should" work....
Commented:
This one is on us!
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Commented:
chops_uk - your solution worked. Thanks.
I didn't need to add the following two lines to the nasupdater.ini
[SpecialFlags]
Debug=1
I used a newer version of the firmware.

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