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Windows XP not seeing my Canon All in one printer after reinstalling XP- help!

I have a Canon MP780 all in one printer on a usb cable. Worked great until I had to re-install windows XP on my desktop. Now it just refuses to see the printer. I can plug the same usb into my notebook and it prints fine- so I know the problem must be somewhere with the desktop.

I tried to delete the printer. It says "delete" next to it but never goes away. When I try to install it, it doesn't see it. It is definitely PLUG & PLAY so I don't understand what is wrong.

I have also tried re-installing it manually and still it doesn't see it.

Any suggestions? Stumped- have not been able to print from the desktop now for quite some time.

redcap2

What I would do is exactly what you have been trying to do. Make sure that the print queue is empty before deleting the printer out of your printer and faxes control center. Wait for it to actually delete the printer before you reinstall it. If it won't uninstall and always says 'deleting' next to the printer, try to restart the PC, sometimes that will clear out the bugs.

Also, follow the instructions that came with the printer. Insert the CD and follow the steps. Make sure and keep the USB cable out until the install program asks for you to plug it in.

I hope this helps!

souseran

Disconnect the printer.

From an account with local admin rights:

Start |Settings| Printers and Faxes | File | Server Properties | Drivers tab.

Look for any drivers for your printer. Delete them and power cycle the PC (turn it off, and then back on). Try again to reinstall the printer.

nobus

if the above does not help, clear out your printer driver with this :
ftp://kyonet.kyocera.co.uk/downloads/utilities/Driver/Driver_Deleter.exe
then - while the printer is NOT connected, - reinstall it

this assumes you DID install all the necessary drivers for your motherboard - if not, do so first

nobus

it may be necessary to restart the print spooler also (from system management>services)

snyperj

ASKER

I discovered something else, by chance, and got it working again- but only if I use the USB ports on the front of the computer and not the ones on the back. What would that mean? I would rather have it connected in the back.

redcap2

Does anything work when you plug it into the USB ports on the back? Try a mouse or a flash drive or something and let us know.

nobus

they should be the same - unless the one sin the back are not working.
Did you test it on all in the back ?

snyperj

ASKER

No - but I will when I get home tonight.

redcap2

snyperj,

Did you ever try the USB ports in the back? Or did you find that it was something else?

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snyperj

ASKER

Sorry- I have been away for a bit. I tried many things but ultimately re-installing windows was the only thing that solved it finally.

redcap2

Glad to hear that you got it all figured out!