Server 2003 SP3 shadow copy: 80042319 backup error

Posted on 2007-09-27
Last Modified: 2013-12-01
Using windows server 2003 SP2 I seem to be getting the following backup log in server managament

27/09/2007 8:30 PM
Date: 27/09/2007
Time: 8:30 PM

Backup Runner started.
NTMS session started successfully.
EnumerateNtmsObject(NTMS_LIBRARY) succeeded.
Will enumerate on 6 media libraries found.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
GetNtmsObjectInformation(NtmsLibraryInfo) succeeded.
Found an enabled library.
InventoryNtmsLibrary(NtmsInventoryOmid) succeeded.
Identify Media completed
EnumerateNtmsObject(NTMS_PHYSICAL_MEDIA) succeeded.
Will enumerate on 1 media types found.
GetNtmsObjectInformation(NtmsPhysicalMediaInfo) succeeded.
GetNtmsObjectInformation(NtmsMediaTypeInfo) succeeded.
Found a tape media type in the library (8mm AIT).
Launching NTBackup: ntbackup.exe backup "@C:\Program Files\Microsoft Windows Small Business Server\Backup\Small Business Backup Script.bks" /d "SBS Backup created on 27/09/2007 at 8:30 PM" /v:yes /r:no /rs:no /hc:on /m normal /j "Small Business Server Backup Job" /l:s /p "8mm AIT" /UM
NTBACKUP LOG FILE: C:\Documents and Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows NT\NTBackup\data\backup09.log
=====================<BEGIN NTBACKUP LOG FILE>=====================
Backup Status
Operation: Backup
Active backup destination: 8mm AIT
Media name: "Media created 27/09/2007 at 8:30 PM"

Volume shadow copy creation: Attempt 1.
Timeout before function completed

Error returned while creating the volume shadow copy:0x80042319.

Error returned while creating the volume shadow copy:80042319
Aborting Backup.


The operation did not successfully complete.


=======================<END NTBACKUP LOG FILE>=====================
NTBackup finished the backup with errors.

For more information about failed backups, see the article on troubleshooting your backup at the following Web page:

Backup ended at Thursday, 27 September 2007 8:55 PM
Backup Runner finished.

This happens every night without fail. I have restarted and enabled (to automatic) the volume shadow copy service. I thought this was the cause but it has made no difference. How do i go about fixing this issue please?
Question by:jentc001
    LVL 74

    Expert Comment

    by:Jeffrey Kane - TechSoEasy
    Your question is IDENTICAL to http:Q_22523660.html so please see that for your solution.


    Author Comment

    I've looked at that one but it seems like becuase I am on SP2 the hotfix doesn't apply. I was of the understanding that the patch only applies to sp1.
    LVL 74

    Expert Comment

    by:Jeffrey Kane - TechSoEasy
    Can you please post the results from running SYSTEMINFO at a command prompt?


    LVL 28

    Accepted Solution

    You may want to test applying the latest rollup package for VSS:

    Author Comment

    Here is the system info results. I hope this helps you.

    Microsoft Windows [Version 5.2.3790]
    (C) Copyright 1985-2003 Microsoft Corp.

    C:\Documents and Settings\Administrator>systeminfo

    Host Name:                 Server
    OS Name:                   Microsoft(R) Windows(R) Server 2003 for Small Busines
    s Server
    OS Version:                5.2.3790 Service Pack 2 Build 3790
    OS Manufacturer:           Microsoft Corporation
    OS Configuration:          Primary Domain Controller
    OS Build Type:             Multiprocessor Free
    Registered Owner:          Owner
    Registered Organization:  Owner
    Product ID:                74995-OEM-4212912-46230
    Original Install Date:     1/05/2006, 11:29:14 AM
    System Up Time:            4 Days, 3 Hours, 58 Minutes, 45 Seconds
    System Manufacturer:       Acer
    System Model:              Altos G530
    System Type:               X86-based PC
    Processor(s):              4 Processor(s) Installed.
                               [01]: x86 Family 15 Model 4 Stepping 3 GenuineIntel ~
    2992 Mhz
                               [02]: x86 Family 15 Model 4 Stepping 3 GenuineIntel ~
    2992 Mhz
                               [03]: x86 Family 15 Model 4 Stepping 3 GenuineIntel ~
    2992 Mhz
                               [04]: x86 Family 15 Model 4 Stepping 3 GenuineIntel ~
    2992 Mhz
    BIOS Version:              A M I  - 5000530
    Windows Directory:         C:\WINDOWS
    System Directory:          C:\WINDOWS\system32
    Boot Device:               \Device\HarddiskVolume1
    System Locale:             en-au;English (Australia)
    Input Locale:              en-us;English (United States)
    Time Zone:                 (GMT+09:30) Adelaide
    Total Physical Memory:     3,071 MB
    Available Physical Memory: 190 MB
    Page File: Max Size:       6,967 MB
    Page File: Available:      4,223 MB
    Page File: In Use:         2,744 MB
    Page File Location(s):     c:\pagefile.sys
    Domain:                    Server.local
    Logon Server:              \\server
    Hotfix(s):                 56 Hotfix(s) Installed.
                               [01]: File 1
                               [02]: File 1
                               [03]: File 1
                               [04]: File 1
                               [05]: File 1
                               [06]: File 1
                               [07]: File 1
                               [08]: File 1
                               [09]: File 1
                               [10]: File 1
                               [11]: File 1
                               [12]: File 1
                               [13]: File 1
                               [14]: File 1
                               [15]: File 1
                               [16]: File 1
                               [17]: File 1
                               [18]: File 1
                               [19]: File 1
                               [20]: File 1
                               [21]: File 1
                               [22]: Q147222
                               [23]: KB933854 - QFE
                               [24]: SP1 - SP
                               [25]: KB912442 - Update
                               [26]: KB916803 - Update
                               [27]: KB931832 - Update
                               [28]: KB931978 - Update
                               [29]: KB917283 - Update
                               [30]: KB922770 - Update
                               [31]: KB928365 - Update
                               [32]: Q927978
                               [33]: Q936181
                               [34]: KB925398_WMP64
                               [35]: KB914961 - Service Pack
                               [36]: KB921503 - Update
                               [37]: KB925902 - Update
                               [38]: KB926122 - Update
                               [39]: KB927891 - Update
                               [40]: KB929123 - Update
                               [41]: KB930178 - Update
                               [42]: KB931768 - Update
                               [43]: KB931784 - Update
                               [44]: KB931836 - Update
                               [45]: KB932168 - Update
                               [46]: KB933360 - Update
                               [47]: KB933566 - Update
                               [48]: KB933854 - Update
                               [49]: KB935839 - Update
                               [50]: KB935840 - Update
                               [51]: KB935966 - Update
                               [52]: KB936021 - Update
                               [53]: KB936357 - Update
                               [54]: KB936782 - Update
                               [55]: KB937143 - Update
                               [56]: KB938127 - Update
    Network Card(s):           2 NIC(s) Installed.
                               [01]: Intel(R) PRO/1000 MT Network Connection
                                     Connection Name: Server Local Area Connection
                                     DHCP Enabled:    No
                                     IP address(es)
                               [02]: Generic Marvell Yukon Chipset based Gigabit Eth
    ernet Controller
                                     Connection Name: ADSL_Upper
                                     DHCP Enabled:    No
                                     IP address(es)

    LVL 74

    Expert Comment

    by:Jeffrey Kane - TechSoEasy
    Please use the VSS Roll-ups that honmapog linked above.


    Author Comment

    Thank you for your quick responses. I am about to attempt the fix and will let you know

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