Outlook startup error. C:\Program Files\SpamBlocker\Bin\\Redemption.dll missing?

Posted on 2007-09-28
Medium Priority
Last Modified: 2008-01-09
When opening up outlook I am receiving the following error message---> The add in "C:\Program Files\SpamBlockerUtility\Bin\\Redemption.dll "  could not be installed or loaded.  The problem may be repaired by using detect and repair on the help menu. Unable to load " C:\Program Files\SpamBlockerUtility\Bin\\Redemption.dll"  You may be out of memory, out of system resources, or missing a .dll file.

-->>>If anyone can help me it would be greatly appreciated.  I've already ran ad-aware on the machine and also went into tools-->options-->other--->advanced options-->add Ins.  I wasn't able to find this Redemption.dll file or any other add in.
Question by:mbeatty20
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LVL 97

Expert Comment

ID: 19978930
Greetings mbeatty20 !

Are you able to open Outlook even with the error?
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. If you have SpamBlocker addin, disable it. Disable all Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you are not able to open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps, war1

Author Comment

ID: 19979532
Yes I am still able to open outlook with this error.
LVL 97

Expert Comment

ID: 19979790
mbeatty200, disable the addon should fix your problem.  But try the other steps also.
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LVL 97

Accepted Solution

war1 earned 2000 total points
ID: 19999692
mbeatty200, any update?

Author Comment

ID: 20013573
Thank you for your help!!  An add on was causing the problem, it was disabled and the problem was fixed.  Thanks!!
LVL 97

Expert Comment

ID: 20014907
inbeaty200, glad the problem is fixed.  I assume you want to accept my comment at 09.28.2007 at 07:37AM PDT.

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