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Can I delete a users mailbox and then create a distribution list with the same name (SBS2K3)

ableinc asked
Last Modified: 2012-06-21
I am finishing an SBS 2003 installation for someone.  Yikes!  I am about to switch them to using the Exchange from their current POP3 accounts.  They currently have 2 email addresses (email@theirdomain.com and boxoffice@theirdomain.com) that everyone needs to have access to.  My original plan was to create distribution lists and have the mail archive to public folders.  The problem I have run in to is they already have a user called boxoffice on the domain so I cannot create the distribution list.  The user "boxoffice" does not need an email account.

Can I delete just the mailbox for user "boxoffice" and then create the distribution list as I originally intended to do?  I am trying to avoid deleting the user account altogether because it will create other problems.

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Yes, you can.  You can also forward the user's mail to someone else, or just rename the mailbox.


Thanks for the quick response!

How would I delete the mailbox?  What is the best way?

Go under Active Directory Users and Computers, right-click on the user, then select "Exchange Tasks" and follow the wizard.


Do I need to run the wizard a second time and select "Remove Exchange Attributes"?  

I removed the mailbox and tried to create the distribution group but I still an error that "the group name conflicts with a user name on the network".

Yes, you should remove exchange attributes.


I re-ran the wizard, removing Exchange attributes, and that did not resolve it.  I still get the error that the distribution group name conflicts with a user name on the network.

Any other suggestions?


Can anyone else help me?

Sorry, wasn't ignoring you; had to get a haircut:)   Do you already have a security group or an OU group by the same name in the AD?


No.  Just a user.

The problem isn't with Exchange; it's with "Active Directory Users & Computers".  You threw me off talking about distribution lists and mailboxes.  What this really is about is AD groups and usernames.  I ended up modifying the security distribution groups in my AD.  For instance, I had an OU folder of "Accountant" and had to make a security group of "Accounting" to avoid the clash.  

Sorry about the confusion.  You can make a distribution group within your Outlook contacts with the same name, however.

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