Printing problem
I have a machine that is using a networked printer and a particular application to print a disclosure form. When this machine prints it "smooshes" the letters together. It does not matter if a different user is on the machine it will still have the same output. Several others who use different machines but the same application and print the same document to the same printer @ this location, do not have this problem. I've tried removing and reinstalling the drivers for this printer and deleting and re-adding the printer but this did not seem to work. I even took snapshots of another machines print settings and compared them to my problem machine but could not find any differences. Nothing has worked thus far.
--->>Any advice would be appreciated @ this point, thank you.
--->>Any advice would be appreciated @ this point, thank you.
tcicatelli
Under printer properties --> Device Settings turn off font substitution. This will force the printer to download the font with the print job.
You might want to try using PrintMig, found at http://download.microsoft.com/download/4/5/2/452d431e-5a5c-43bd-b398-6fc27208e001/printmig.exe
Run the tool on another PC which have no issues printing, 'backup' the printer settings etc to a Cab file.
Run the tool on the affected PC, and 'restore' the Cab file onto that PC.
This ensures both PCs have the exact same printer setups.
Run the tool on another PC which have no issues printing, 'backup' the printer settings etc to a Cab file.
Run the tool on the affected PC, and 'restore' the Cab file onto that PC.
This ensures both PCs have the exact same printer setups.
ASKER
I turned off font substitutions and I also downloaded the printer migration program and used it to copy another machine. Thank you for that tool, I will keep it for future use. However, I was not able to fix my problem. I am still getting the same exact thing?? I am completely stumped. Anymore advice? Please...........
ASKER
Just to let anyone know I had to call the vendor of the software being used and they suggested to check the fonts and make sure that the two machines have the same exact fonts and if they didn't then change them so that they did. I looked @ the fonts on my problem machine and found that there were about 20 PI and BSI font types that were not on my control machine. I deleted the font types re-opened the application and no longer had the ghost lettering when printing. Thank you for all of your help especially the print migrator tool (very handy).
Glad that your issue has been resolved, though the tool didn't help.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.