Groupwise 6.5 reply address formatting problem
Posted on 2007-09-28
Some (not all) of my groupwise users are sending mail with a reply-to address in the following format (including the quotes):
Our groupwise server (running on Netware) hosts a secondary domain - the primary domain is hosted in our parent company in Austria. Our WAN connection consists of 2 T-1 MPLS lines with VPN internet backup; from within the network, it behaves just like a LAN. For the purposes of this discussion, the primary domain's internet addressing is: company.com, while ours is us.silhouette.com. Every user gets a gateway alias in the format: firstinitial.lastname, and the "Email address" field on the General-Identification Tab in ConsoleOne is always email@example.com.
So, for the following fictional user Bob Smith:
alias = b.smith
Domain = DO-US
GWIA = GWIA-US
His reply-to address looks like:
Now for the interesting part: this reply-to address is only created when the user sends email to another groupwise user with their firstname.lastname@example.org or alias.us.company.com address.
For example: Bob Smith needs to send an email to Wolfgang Schneider. If Bob selects Wolfgang from the groupwise address book, it will always work. If he sends the email to "email@example.com", then Wolfgang's reply will be sent to the address above. On the other hand, if Bob sends to Wolfgang's personal address (say firstname.lastname@example.org), then the reply address will be "email@example.com", which is what we want.
I hope my explanation will make some sense - my head is spinning trying to keep all of this straight.
I appreciate any suggestions you may have. Thanks.