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My Outgoing Mail has stopped working

Posted on 2007-09-28
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Last Modified: 2008-01-09
Hi,
My Outgoing Mail has suddenly stopped working in Outlook.  I don't think that I have changed any settings and my incoming mail works fine as well as the internet.  I am using my ISP's server - relais.videotron.ca - as usual and Port 25 to send out.  One possibility is that when I do send/receive, it says "sending message 2 of 2" even if there is only one in the Outbox so maybe this is causing it to stick?  I can't find the other message anywhere.

Thanks,

Alex.
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Question by:alexporritt
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Expert Comment

by:war1
ID: 19980225
Greetings alexporritt !

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

5. Check if Outlbox is corrupt.  Create a new PST and move your emails and contacts to new PST file
Create a new PST file.
http://support.microsoft.com/kb/829971

Then drag all the emails and contacts addresses to the new PST file.
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=52

6. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

7.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps, war1
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Author Comment

by:alexporritt
ID: 19980438
Hi war 1,

Thanks for your reply.  I tried the first solution and got the message "The module 'inetcomm.dll" was loaded but the entry-point DLL Register/Server was not found.  Make sure that is a valid DLL or OCX file and then try again"  I'm afraid I have no idea what that means.

Thanks,

Alex.
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war1 earned 2000 total points
ID: 19980724
The error means that Windows cannot find regsvr33.exe  Make sure you have typed or copied each letter correctly

regsvr32 inetcomm.dll

Go ahead the try the other steps.  They are independent of each other. If one works, you do not have to continue with other steps.
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Author Comment

by:alexporritt
ID: 19981075
Hi War 1,

The new profile seemed to do the trick.  Many thanks.

Alex.
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LVL 97

Expert Comment

by:war1
ID: 19981105
You are welcome, Alex!
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