Send Email from Shared Public Folder with shared address?

Posted on 2007-09-28
Last Modified: 2010-04-19
We would like to be able to send emails from a shared emails address in Exchange 2003.  So far I have setup a Public Folder and mail enabled it, and then given the proper permissions to the users that need to be able to access the emails.  This has been working well and all users have been able to view the emails that go to the folder.  Now there is a need to be able to reply to email in the folder with the email address of the folder.....reason being is so that when people reply to emails we've sent out, they will go back to the shared email address and not the user unique work address.  I really like the way the public folders works, and would not like to change that if at all possible.


Question by:tfa8rva
    LVL 58

    Accepted Solution

    Yes, this is certainly possible. You'll need to open up Exchange System Manager and drill down to Administrative Groups > <Your Exchange Administrative Group> > Folders > Public Folders. Right-click your public folder in question and select Properties. Now you can select the Permissions tab and click the Directory Access button.

    Here it is very similar to NTFS permissions - you need to press "Add" and enter the users or group (security group would be better than adding individual users, it is much easier to manage members of a group in ADU&C) name. Then in the field below, scroll down and check the Allow option next to "Send As".

    This means all messages will be sent from the Public Folder address. Make sure it isn't hidden from Exchange address lists though on the Exchange Advanced tab, as your users may need to select the PF from the GAL in the "From" field in Outlook (can be added from View > From field I think in Otlk2003).

    All emails are sent as the PF, not on behalf, so there won't be any "<user> on behalf of <PF>" it will simply appear as "From: <PF>"



    Author Comment

    You nailed it.  Thanks
    LVL 58

    Expert Comment

    Brilliant, glad I could help :-)

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