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todjklkiFlag for United States of America

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ISA 2006, OWA (fba) & Motorola Q smart phone: page cannot be displayed

Greetings, experts.  I'm an IT Director who is testing out the use of a Motorola Q smart phone.  I'm running in to a pesky problem with ISA 2006 that I sure could use some help with.

History first:  Exchange 2000.  OWA works fine (internally & externally to my network).  On ISA 2006 a rule is set up to use HTML forms based authentication (FBA).

Problem:  When I attempt to hit my OWA server, the ISA FBA username & password fields appear.  I type in my users (with & without the domain) and password.  A "the page cannot be displayed" screen appears with "Error Code: 403 forbidden.  The server denied the specified Uniform Resource Locator (URL).  Contact the server administrator (12202)"

When I look at the ISA logs, I see a "denied connection" entry.  Protocol = HTTPS, Rule = Default Rule, Client IP = external IP, Client Username = my username, Source Network = External, Destination Network = blank, HTTP Method = GET, URL =  (Notice that the URL is not HTTPS.)

I have checked and confirmed that the OWA rule exists, but the request from my Motorola Q smart phone doesn't seem to hit this Rule.

I'm rather despirate as I've got a short amount of time to try the phone.  Can anyone help me dig myself out of this hole?  While I'm no ISA guru, this doesn't make sense.

Cheers & thank you for taking the time to read this question.  

Avatar of Keith Alabaster
Keith Alabaster
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Thanks :)