Outgoing mail being tagged as bulk on shared Exchange Server

Posted on 2007-09-28
Last Modified: 2013-11-30
I have a friend whose e-mails are being tagged as bulk everytime she sends out. She only sends out maybe 4 a day if she's lucky. I have eliminated any and all third party applications, I have tested with and without her outlook forms in use, and with an external laptop put on the network to prove it's not the computers...please don't ask me why.

Here is where I think the problem is, her domain is hosted by and her email is hosted through a 3rd party exchange server. If you do a reverse DNS lookup, nothing matches, so I'm assuming that is a red flag for not necessarily being blocked from being sent, but considered bulk since there is no message ID or domain key to say if it is a safe message or not therefore being tagged as bulk.

The group offering the exchange mail services insist that it is not their problem because her domain is "outside the exchange server" or "outside the spam filter". I thought you were supposed to be within the spam filter using an exchange server? I really don't know.

Anyway, doing a reverse DNS for the assumed exchange server ( using shows that there are other domains hosted with this server, not sure if they're for email as well.

The original domain is and the ip address their outbound mail has is which is hosted mail with company using exchange.

I subitted the site to and was lucky enough to have someone there basically tell me for for free that the problem had to do with the exchange server.

There are no mass email programs being used, the outbound mail is not spam, these are people that submitted their email addresses looking for information but when trying to get those emails out, they get bulk foldered.

below is example of some header info with the email addresses removed:

MIME-Version: 1.0
Received: from ([]) by with Microsoft SMTPSVC(6.0.3790.2668); Thu, 20 Sep 2007 08:50:25 -0700
X-Message-Info: JGTYoYF78jEHjJx36Oi8+Z3TmmkSEdPt3Mi6GgUSv7yYKHQgGfDe+2wCW4LegkYQqypIHu4uP4o=
Content-Class: urn:content-classes:message
X-MimeOLE: Produced By Microsoft Exchange V6.0.6619.12
Thread-Topic: FW:
thread-index: Acf7nhhiJFa6T8nhTn65S3P1ryvN2wAABhVQ
References: <BLU108-F2951B854952F9E7E3BF79A85BA0@phx.gbl>
X-OriginalArrivalTime: 20 Sep 2007 15:50:25.0397 (UTC) FILETIME=[F5B38A50:01C7FB9D]

X-Apparently-To: via; Thu, 13 Sep 2007 13:05:51 -0700
X-Originating-IP: []
Return-Path: <>
Authentication-Results:; domainkeys=neutral (no sig)
Received: from (EHLO ( by with SMTP; Thu, 13 Sep 2007 13:05:51 -0700
Content-Class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/related; type="multipart/alternative"; boundary="----_=_NextPart_001_01C7F641.BE4D0818"
X-MimeOLE: Produced By Microsoft Exchange V6.0.6619.12
Subject: testtt1
Date: Thu, 13 Sep 2007 15:07:42 -0500
Message-ID: <>
X-MS-Has-Attach: yes
Thread-Topic: testtt1
thread-index: Acf2QYCG28TUIieYSWuxXW43Th2aMQ==
From: "Lane-Office" <>  Add to Address Book  Add Mobile Alert  
Content-Length: 38271

The 3rd party continually insists it is not their problem (their exchange hosting services).  Everything I know points to that, I just don't know enough about exchange to explain why....that is if I'm right.


THank you,
Question by:Mobiltech
    LVL 9

    Accepted Solution

    the problem that email is  coming from  server that belongs to, but the email's FROM and Return-Path headers claims that it's from that is sign of open relay or a spam email.

    to fix that you can ask to add to a reverse resolution for

    also if your friend owns that domain and can add some records, she might spent some time reading about SPF, DomainKeys and sender ID and then implementing at least SPF and possibly senderiD

    Author Comment

    Is the owner of the domain responsible for SPF,DomainKeys and SendID or is the mail provider supposed to do that?
    LVL 9

    Expert Comment

    owner of the domain is responsible for SPF and/or senderID configuration. DoaminKey requires interaction with the MTA operator

    Author Comment

    the owner of the site decided to change the hosting company a couple of days ago without giving me a heads up. I will return to post the results of doing so.
    thank you.

    Author Comment

    It appeared to be that the domain hosting company was the problem. FYI for all. Apparently has given many realtor websites problems when 3rd party mail hosting comes into play.

    By them changing the hosting company, all efforts to resolve the issue just to know how and why the problem existed went down the toilet

    Please award the points to avilov for the effort and response.

    THank you.
    LVL 1

    Expert Comment

    Forced accept.

    EE Admin

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Why You Should Analyze Threat Actor TTPs

    After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

    "Migrate" an SMTP relay receive connector to a new server using info from an old server.
    Easy CSR creation in Exchange 2007,2010 and 2013
    Familiarize people with the process of retrieving data from SQL Server using an Access pass-thru query. Microsoft Access is a very powerful client/server development tool. One of the ways that you can retrieve data from a SQL Server is by using a pa…
    This video discusses moving either the default database or any database to a new volume.

    779 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    14 Experts available now in Live!

    Get 1:1 Help Now