Can't clear 241 paper jam tray 1.

Posted on 2007-09-28
Medium Priority
Last Modified: 2008-01-09
I get 241 paper jam tray 1 when trying to print. I go thru all the steps. No paper jam is visible. It will print OK from tray 2 (the 500 sheet lower tray.)

Also I can't get it normally to feed from tray 2. I've set the paper source to tray 2, but it still tries to feed from and then jam on tray 1.
Question by:ramrom

Expert Comment

ID: 20111348
While I cannot speak specifically for the Lexmark series,  I can tell you that most all printers operate on the same principals. There are sensors and switches that must be triggered at a specific time during the print process that lets the printer know that the paper is traveling properly through the machine. You probably have a problem in the paper pickup mechanism for that tray, the printer only knows that the paper has not moved from point A to point B in the alloted time and therefore times out with its best interpretation of the problem...a false paper jam.
LVL 17

Accepted Solution

ramrom earned 1000 total points
ID: 20236475
Turned out to be worn feed rollers (discovered via the FAQ). Now it works just fine.

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