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Palm Treo Versamail - Windows Server 2003 - Active Sync - AirSAMstateMachine error

I have a (Verizon) Palm Treo 700p and I'm having problems getting Versamail to sync with my office's Windows 2003 Server using Exchange Active Sync (Versamail default).  I have installed the latest Verizon firmware updates for the Treo that supposedly addressed networking issues (as of 9/27/07), and updated Palm Desktop (v. 4.2) and Versamail (3.5.4) as of 9/28/07.  "Test Settings" reports a successful connection, but it will not sync successfully. Our IT guy is at a loss.
When I set the incoming port at 80 (the Versamail default) I got the following error: AirSAMStateMachine.c 2214 6 HTTP/1.1 403 Request Forbidden Server: MicrosoftIIS/5.0 [followed by time, date and locale].  When I set the incoming port at 473 (as suggested by our IT guy) I got a the exact same error message.
We tried enabling SSL on the incoming port; this resulted in a different AirSam error message without regard to whether I specified port 80 or 473:  AirSAMStateMachine.c 1913 4628.
One possibility is that Versamail does not have a place to enter a Domain Name.  We tried to force it by putting our domain name followed by a forward slash then my username.
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nikdanjor
Asked:
nikdanjor
2 Solutions
 
souseranCommented:
Try Method 2 from this Microsoft article:

Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003

http://support.microsoft.com/?id=817379
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dladowitzCommented:
I have the same issue
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souseranCommented:
dladowitz:

Try the solution I posted above.
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nikdanjorAuthor Commented:
lucienp:
The first reference you provided was erroneous.  The second deals with changing the certificate, but (1) I can't tell whether my problem relates to certificates, and (2) where would I find the "trusted certicate" to install in place of the one currently installed?

souseran:
The M$ article you reference requires the server to be configured to NOT use forms-based authentication, but the problem is our server intentionally DOES require forms-based authentication.  Therefore the M$ solution won't work.
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divi2323Commented:
souseran has the correct solution for this question.  Though it does configure it to NOT use forms based authentication, method 2 described in the article shows how to create a separate virtual directory for mobile access only (active sync).  Follow method 2 and it will correct your problems.  As a consultant I run into this problem once a week at new clients, and the KB article he suggested is the fix for the problem.

http://support.microsoft.com/?id=817379
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