Palm Treo Versamail - Windows Server 2003 - Active Sync - AirSAMstateMachine error

Posted on 2007-09-28
Last Modified: 2010-04-29
I have a (Verizon) Palm Treo 700p and I'm having problems getting Versamail to sync with my office's Windows 2003 Server using Exchange Active Sync (Versamail default).  I have installed the latest Verizon firmware updates for the Treo that supposedly addressed networking issues (as of 9/27/07), and updated Palm Desktop (v. 4.2) and Versamail (3.5.4) as of 9/28/07.  "Test Settings" reports a successful connection, but it will not sync successfully. Our IT guy is at a loss.
When I set the incoming port at 80 (the Versamail default) I got the following error: AirSAMStateMachine.c 2214 6 HTTP/1.1 403 Request Forbidden Server: MicrosoftIIS/5.0 [followed by time, date and locale].  When I set the incoming port at 473 (as suggested by our IT guy) I got a the exact same error message.
We tried enabling SSL on the incoming port; this resulted in a different AirSam error message without regard to whether I specified port 80 or 473:  AirSAMStateMachine.c 1913 4628.
One possibility is that Versamail does not have a place to enter a Domain Name.  We tried to force it by putting our domain name followed by a forward slash then my username.
Question by:nikdanjor
    LVL 26

    Accepted Solution

    Try Method 2 from this Microsoft article:

    Exchange ActiveSync and Outlook Mobile Access errors occur when SSL or forms-based authentication is required for Exchange Server 2003
    LVL 1

    Expert Comment

    I have the same issue
    LVL 26

    Expert Comment


    Try the solution I posted above.

    Expert Comment


    Expert Comment


    Author Comment

    The first reference you provided was erroneous.  The second deals with changing the certificate, but (1) I can't tell whether my problem relates to certificates, and (2) where would I find the "trusted certicate" to install in place of the one currently installed?

    The M$ article you reference requires the server to be configured to NOT use forms-based authentication, but the problem is our server intentionally DOES require forms-based authentication.  Therefore the M$ solution won't work.
    LVL 4

    Assisted Solution

    souseran has the correct solution for this question.  Though it does configure it to NOT use forms based authentication, method 2 described in the article shows how to create a separate virtual directory for mobile access only (active sync).  Follow method 2 and it will correct your problems.  As a consultant I run into this problem once a week at new clients, and the KB article he suggested is the fix for the problem.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Granting full access permission allows users to access mailboxes present in their database. By giving full access permission one can open and read the content of any mailbox but cannot send emails from that mailbox.
    Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
    This video discusses moving either the default database or any database to a new volume.

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    7 Experts available now in Live!

    Get 1:1 Help Now