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How to Re-Install a Windows Update

I need to reinstall an update from Windows Update - that I originally installed a year or so ago - from the Windows Update web site - specifically:

"Windows XP ATI Technologies, Inc - Video - ATI MOBILITY RADEON 9600  02-24-2006 Windows Update"

This update is for the ATI Radeon  9600 Mobility driver for my Gateway M675 laptop.  At the time, it *actually did fix * an issue I was having with dual monitors, wherein the 2nd LDC display was not correctly displaying in it's native resolution of 1680 x 1050.  This update fixed that problem.  

Unfortunately, that problem seems to be back as of a day or so ago - wherein I just happen to install the latest XP updates.  Coincidence? Maybe - maybe not.

How can I reinstall the particular Windows update I listed above?

mx
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)
Asked:
DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)
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5 Solutions
 
phototropicCommented:
System restore to before the new updates were installed.  Then go to Windows Update, click on "Custom install" and verify which updates yopu are installing so that you can veto the faulting update.
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smiffy13Commented:
You could just rollback from the most recent driver. In the device manager, double click display adapter, driver tab, click "Roll Back Driver".
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
phototropic:
If ... the last Win update I did a couple of days ago did cause this issue, I wouldn't know the 'faulting update' ... and I'm not necessarily blaming the last update - because today at work - with the same laptop - but a different 2nd monitor - I did not have the problem - just tonight when I got home.

smiffy13:
Don't really want to roll back - because the previous driver - the original ATI driver had this issue.

So ... lets stick with my Q - how do I reinstall a specific update.  The Win update page does not give you that option - only an option to 'review history'.

mx
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and235100Commented:
Have you tried finding updated catalyst drivers?

Otherwise - have a look at the information in your windows update history for that driver - you should be able to find a version number - then search on the web for it...
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TheTinkeringToadCommented:
ON the Windows update site you will find a list of your installed updates.
Scroll through it and you will find it.
Also unless the update that you are referring too was for the graphic driver.
It is unlikely that the driver you find in the windows update installed  history will be any different then the one that you are using now on your machine.
More likely what ever you updated broke something somewhere along the  line.
As its primarily a graphic  driver  issue, your first and best alterntative is to find a driver for the graphic card that actually does work for your system hardware.
Sometimes just because  its  a new driver does not neccessarily  mean its the best driver for your  hardware.
Also if you bought a brand name card like ASUS or MSI or any other second party vendor not a First party vendor  like EVGA or XFX wich are actual mfg's of the video card.
You could try the  drivers directly supplied on those web sites at ASUS or MSI or any other vendor including sometimes a better driver at a mfg site. Rather then use the direct ATI or NVIDIA drivers supplied at the chip mfg site.
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smiffy13Commented:
huh: but you said "that problem seems to be back as of a day or so ago": so reverting to the previous driver should revert to the driver you were using "a day or or so ago" not the original ATI driver you had "a year or so ago". Have you actually tried reverting? it seems to me you've nothing to lose and everything to gain.
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"TheTinkeringToad:"
With all due respecet - did you read the Q.  And note this is a **Laptop**

and235100:
"Have you tried finding updated catalyst drivers?"
If you mean from AMD/ATI, since this is a mobility product / laptop, they do not support this product.  Thus, wherein you can download the latest driver, when the install detects a laptop - it stops.

"smiffy13:"
Yes, you are correct.  However, I don't think the latest update is really the problem ... and ... if I revert back, then eventually, Windows with detect that these updates again - which I would want to install.

So ... it still comes back to "How can I reinstall a previous, specific Windows update'.  As I see, that particular update *must* be buried in some folder on my system, since at one time it was downloaded and installed.

mx
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and235100Commented:
G:\WINDOWS\SoftwareDistribution\Download

This is the download cache folder for Windows updates...
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and235100Commented:
Sorry -

C:\WINDOWS\SoftwareDistribution\Download (by default)
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
and235100:
Ok ... That folder has a load of subfolders which are all GUID Class ID's.  Any clue how I would figure out which one is the update referenced above?  I looked at everyone - no clue.

I've got to believe M$ has a way to reinstall a previous update - certainly a display driver ?

mx
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and235100Commented:
Search the folders for *.inf

You should find the ones containing drivers...
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smiffy13Commented:
Have you tried going to the manufacturers web-site for the latest drivers: http://support.ati.com/ics/support/default.asp?deptID=894 the site also has an archive of previous drivers: http://ati.amd.com/support/drivers/xp/radeonxprevious-xp.html but looking at the list they only go back as far as Sept 2006. However, if you google search "Catalyst 6.5" ..etc older drivers do seem to be available from various websites. While appreciate these may not be the Microsoft version, they should be better than the MS version.
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"Have you tried going to the manufacturers web-site for the latest drivers:"

Unfortunately - as I mentioned above ... the 'manufacturer' is Gateway ... and AMD/ATI et.al., expects the laptop manufacturer to support and supply new drivers.  I have the latest Catalyst drivers. But, when you try to install ... it detects you have a laptop (basically) and says No Can Do, Sorry,

"they should be better than the MS version."
Oddly enough, the MS driver update - *specifically* for this unit back in 2006 - solved the problem at that time.  My take on the issue here is some registry setting has gotten tweaked for some unknown reason - resulting in this issue.

"As a side note - have you tried 'un-installing' the device from "Device Manager"?"
As a last resort, I can try this ... and that might work.  But ... back to the original Q:

Does anyone know how to reinstall a previously installed, specific update?

mx

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and235100Commented:
Can you roll the driver back - using device manager?
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
Just an fyi.  The latest driver on the Gateway site is the original driver:

      9526532.exe - ATI Mobility Driver
Supports: Windows XP, Windows 2000
Note: Version 6.14.10.6404

The M$ driver update for this unit was from 2006 and added support for additional resolutions - and fixed some issues with dual displays - which I run everywhere all the time.  Specifically, they added 1440x900 (native on my Gateway) and 1680x1050 - which is the native res of the Viewsonic lcd I'm connected to at the *moment*. Other resolutions were also added.

What is actually happening now is that .. Display properties shows 1680x1050 for the 2nd display - but - the display 'information' reports 1600x1200 - which is the case, thus the display quality is somewhat compromised.  No matter what you do tweaking display properties ... the Viewsonic simply does not 'see' 1680x1050.  This was *exactly* this same issue I had back in 2006 when I first got thie VS display.  Fortunately, the M$ driver I just happen to find on Windows Update *fixed* this issue.

So, that is why I want to *re-install* that specific update again.

mx

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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"If you open up your "Add/Remove Programs" applet and click the box for 'Show Updates', it will display the details of every update you have run."

Yes of course.  I've checked every Non-Security update listed ... and none show this update.  However, Windows Update History for my machine of course shows I did this update - which of course I did.

This is what you get when you click on the 'Update' link (to show info) for this update - window pops up with this info:
ATI Technologies, Inc - Video - ATI MOBILITY RADEON 9600
ATI Technologies Inc. display software update released on August 09 2005.

mx
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"and235100:
Search the folders for *.inf
You should find the ones containing drivers..."

I looked at every INF file for 2006 ... and even check referenced KB articles in the INF file ... nothing related to this update ... just an fyi.

mx
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and235100Commented:
Perhaps the driver is still on your computer. Did you attempt to manually update the driver (i will choose the driver manually) and see what versions are on the compatible driver list in the update wizard?
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"Did you attempt to manually update the driver (i will choose the driver manually) "

Yes ... a couple of times ... and every variation of that.  I'm sure the driver is on the system.  From what I can see - for some unknown reason, a Registry setting(s) has changed, effectively resulting in the previous (original) driver to be used ... or so it appears.

mx
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
As a side note, has anyone actually **used** drivers from this site, in particular for a laptop:

http://www.omegadrivers.net/ati/win2k_xp.php

I've been tempted more than once to try these drivers ... but ???

Again I should point out ... if you download Catalyst drivers from AMD/ATI ... the install stops because the installer detects you have a notebook ... and AMD expects you to get 'support' ( ie drivers) from the laptop manufacturer.  I'm sure that would not be an issue with the Omega drivers.

mx
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and235100Commented:
If these work for you then fine.

But on the whole - these would not normally be recommended. You really want the hardware manufacturer's driver, the hardware chipset manufacturer's driver and lastly a Microsoft driver - in that order.
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TheTinkeringToadCommented:
Yes as i explained you really should  be  using the mfg drivers from the mfg site.
The chances of you resolving all of your issues if you update your system software from the  mfg.
Is pobably near 100% fix to your system.
Backup your BIOS
UPDATE Your BIOS
UPdate your Chipset Drivers
UPdate your Video Card Drivers

ALL FROM THE MFG Site
Reboot your system and see what happens.
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TheTinkeringToadCommented:
Also for future  recomendations.
As i and many other do.
Never LET Microsoft Control your system to  the point that it is telling you how  to upgrade/update your hardware.
After all you did not buy the hardware from Microsoft so Microsoft should not know better then the hardware mfg. Turn off automatic update  installls as it wants too.
Turn on custom install which allows you to still get the updates but choose  what  ones you actually want to install. NEVER UPGRADE HARDWARE SOFTWARE FROM MICROSOFTS WINDOWS UPDATE SITE!!!!
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
TheTinkeringToad:
Respectfully .... Please re-read the original Q and note what has already been posted.  Also, I am not exactly new to Windows or to EE. After having answered almost 1400 questions and posting almost 10,000 comments in the Microsoft Access Zone - there is one thing I have learned on EE.  Read the question and subsequents posts and then answer *that question*.

"NEVER UPGRADE HARDWARE SOFTWARE FROM MICROSOFTS WINDOWS UPDATE SITE!!!!"

As already note 3-4 times above, the update I applied in 2006 DID work!

mx

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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"and235100:
If these work for you then fine."

The question regarding this was: "Has anyone used the Omega drivers?" I have not, which is why I asked the question.

mx
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and235100Commented:
Sorry - I thought that you had tried them - and wanted to know if you should continue to use them.

I myself haven't used them - as I said before - I would always use the hardware manufacturer's or the chipset manfacturer's - unless there was specific functionality that I was looking for - that wasn't available in a standard driver version.
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TheTinkeringToadCommented:
DatabaseMX
Excuse me but you are a bit out of hand here on your comments.
i realize  you might be frustrated.
To take out your  frustration on others who are attempting to answer your questions and give  you tips or hints on what and what not to  do  regardless of how many times it is said before.
You as a individual who uses EE apparently shoudl  know that  just because  someone should know or does know does not mean that they follow good protocol or procedures.
So just because you are a user on this board does not mean that you get the idea that updating hardware drivers from MS update is a absolute  NO NO for  anyone who does not want to have problems with there hardware.
ITs all fine and  dandy that you had a hardware driver updated from microsoft work for you. Most people who do  exactly that  wind  up on a forum just like you are now looking for advice on how to roll-back or uninstall completely the update that is referred too.
Sit back and relax and understand i nor anyone else came to your question to be belittled by you because you did  something that you should have known was a no no in the first place.
Did we laugh at you because  you did exactly that NO!
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
LOL ...

ttt ... you have answered every question ... except the one I asked :-(

oh well ...

mx

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TheTinkeringToadCommented:
Actually i did answer your question.
As you had no idea what windows update you where referring too i gave you a place that actually listed  all  your updates which at that point you could have narrowed down if  a update actually uninstalled a previous update added too it or if  another  update actually interfeared with a previous update.
Quote from you
This update is for the ATI Radeon  9600 Mobility driver for my Gateway M675 laptop.  At the time, it *actually did fix * an issue I was having with dual monitors, wherein the 2nd LDC display was not correctly displaying in it's native resolution of 1680 x 1050.  This update fixed that problem.  

Unfortunately, that problem seems to be back as of a day or so ago - wherein I just happen to install the latest XP updates.  Coincidence? Maybe - maybe not.
End quote from you
You never asked about a named specfic update but rather where to find a specfic update.
Maybe you should understand more of  what your actually asking rather then thinking others didnt listen to you.
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"As you had no idea what windows update you where referring too"

Excuse me!?!

From the text of my Q:

""Windows XP ATI Technologies, Inc - Video - ATI MOBILITY RADEON 9600  02-24-2006 Windows Update""

What part of that didn't you understand?

Your very first post PROVES you did not read the Q.  Here is a snippet:

"Also if you bought a brand name card like ASUS or MSI or any other second party vendor not a First party vendor  like EVGA or XFX wich are actual mfg's of the video card."

Dude ... it's a ... LAPTOP ... read: Mobility

Another snippet:

"Also unless the update that you are referring too was for the graphic driver."
It IS a graphic driver - clearly stated in the Q

More:

"It is unlikely that the driver you find in the windows update installed  history will be any different then the one that you are using now on your machine."

HUH ???

Your subsequent posts are mainly giving me your *opinion* as to what I should always and should never do ... in NASTY YELLING CAPS AT THAT!!  

You know ... turns out I didn't really just fall out of a tree yesterday, believe it or not!

And this is my favorite:

"Sit back and relax and understand i nor anyone else came to your question to be belittled by you because you did  something that you should have known was a no no in the first place"

LOL .... Get Over Yourself !!!!

btw ... per and235100's   comment (not yours):
"C:\WINDOWS\SoftwareDistribution\Download (by default)"

I checked every single one of those ... and none are related to the update I'm  referring to ... which is probably because ... it's a graphic driver update - not associated with any KB article and/or security update!

mx







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and235100Commented:
Apologies that my comment wasn't much use to you.

The biggest problem is, that the vast majority of people (that I know) never install driver updates from the Microsoft Windows Update site. Essentially, these are basic drivers at the most - and it is not highly recommended to install them, in the majority of cases.
ATi drivers are not the best - and many people experience issues when attempting to use their setup files (which 9 times out of 10 fail) Personally - I would suggest extracting the inf and sys files from the setup file using WinRAR - then pointing to them manually in the Driver Update wizard.

As the hardware updates on Windows Update are not widely used - then it is difficult to "re-download" them - as the Windows Update site keeps a history of what you have installed - so you are unlikely to find them again.

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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"Apologies that my comment wasn't much use to you."

No apology necessary ... in fact, it was useful ... I had kind of forgotten about that folder ... and I did check all entires circa 2006.

I think the problem is this was a Special update that M$ put out for Gateway and those ATI Mobility drivers - seems to be in a different 'category' than most updates from M$.  And actually ... I was SHOCKED to see it back in 2006 ... that was just by chance.  Hell, even Gateway did NOT have that listed on their site ... and still doesn't  (shame )!  AND ... I was even more shocked that it actually FIXED this *specific* issue.

Yes ... I've had various issues with ATI installs on desk tops more than once.  And issues with their USB TV device.

And really ... thank you for *usable* input ...

mx
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souseranCommented:
I couldn't tell from your original question, but have you tried contacting Microsoft directly to request the update?

Telephone : (800) MICROSOFT (642-7676)
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
Well ... actually ... no I haven't.  I kind of gave up on MS tech support several years ago when it got to the point where most people on the phone were clueless.  However, I will give that a try.

thx.mx
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souseranCommented:
I didn't mean their tech support necessarily. But somebody there should know about the file at least.
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Davis McCarnOwnerCommented:
Hey!  I read all this last night and couldn't find a solution; but, was looking through my downloads this morning and may have something to help!
WinUpdatesList is a freeware app by Nir Sofer and it lists the details of all of the updates found on your system, including the KBID and the uninstall location.  Get it and let it tell you where the drivers are; but, I would copy them elsewhere before trying the reinstall.  If all of the needed files aren't there, the KBID ought to let you find it on the internet: http://www.nirsoft.net/utils/wul.html
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
Cool.  I will try this later today ... meetings now!

thx for the link.

mx
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
Davis ...
Wherein the WinUpdatesList is VERY cool, I checked every almost every item in the list, and for whatever reason, that update is not listed.  Seems that video driver updates just don't make it into those lists.  

btw ... have you check out the OTHER utilities on that site !! wow.  Some are actually 'scary' !!

General update:  Just to be SURE it problem is not the ViewSonic display (VA2012wb), again I connected to my other laptop (1 year old Dell) and it displays the 1680x1050 (and 1440x900) resolutions correctly with no problem.  So, the issue is definitely with the driver in the Gateway - something has gotten tweaked regarding those two resolutions ... and I pretty sure that IF ... I could reinstall the driver I referenced above, that would fix the issue.

So, at this point ... after I do a backup ... I will Remove the existing ATI driver in Add/Remove programs, reboot and HOPE ... that XP find THAT (more recent) driver ... as opposed to the original.  Even if it does find and install the original, then maybe Win Updates with show that driver as Available - as opposed to Installed ... and that will get to it.

If anyone has any other ideas about how to find - and reinstall the driver referenced in the Q ... feel free to post.

thx.mx
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Davis McCarnOwnerCommented:
Hey,
I got a Logitech update via WindowsUpdate about a month ago and, guess what, It's not in the Win-Updates-List either.  Mine, at least, is in Add/Remove Programs; I take it yours isn't?
Microsoft sure doesn't have it in any findable place, do they?
And I saw how ATI is forcing their mainstream (HP,Compaq, Dell, Gateway, etc...) notebook drivers back to the MFR's website; but, how about this?
http://support.dell.com/support/downloads/download.aspx?c=us&cs=04&l=en&s=bsd&releaseid=R106669&SystemID=INS_PNT_P4M_8600&servicetag=&os=WW1&osl=en&deviceid=5311&devlib=0&typecnt=0&vercnt=5&catid=-1&impid=-1&formatcnt=1&libid=6&fileid=137855
It can't make it much worse, huh?
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"I take it yours isn't?"
Actually, it is ... but it's just listed as 'ATI Display Driver' - plus there are 4 other ATI items listed (normal). So, no clue it that's the MS Driver I installed back in 2006. Who knows!!

"but, how about this?"

Well ... that IS tempting, but ... it's for DELL ... and I have a Gateway.  It is however, circa the same time frame, at least the same year - just a few months later.

I swear it's some damm Registry setting that is tweaked for this display resolution (1680x1050).

mx
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Davis McCarnOwnerCommented:
Actually, it's the same vintage as the actual driver you got in 2006.  Earlier, you posted "ATI Technologies Inc. display software update released on August 09 2005"
In Windows 3.1 and 95, I actually went several times and manually added new resolutions to the INI file or registry.  Just a few months ago, I tried to figure out how to do it on XP; because, I'm hitting bunches of (2005 even!) systems that can't deal with a widescreen display.
You might try searching your registry for "1680X1050" to see if it's there and, as a note, I did get lots of other folks b*tching about the same fundamental problem on one of my searches.  One of them is what pointed to the Dell driver which, as a note, is almost guaranteed to be pure ATI.  The one I downloaded and extracted from HP had nothing but "copyright ATI" in any of it's readable files.
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
I will download that Dell driver and see what happens.

I did the Reg search ... found several places ... including one that seems to relate to the ViewSonics display.

The weird part is ... if you go into display properties ... the 2nd display (the VS) IS set to 1680x1050 - everything 'looks' normal. But, what actually renders on teh display is a non full screen window with crappy resolution ... and the VS display Info reports 1600x1200!  

IF ... I actually set display properties to 1600x1200, the the VS display renders that correctly - full screen, but with compromised quality of course because it's not the Native resolution.  You would THINK ... it's the display, but ... it renders that resolution correctly on my new Dell laptop. Everything was fine a week ago .. but something got tweaked!

Weird !!
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Davis McCarnOwnerCommented:
HMMMM.......
What you just described sounds like a device that has gotten it's properties confused.  What I would suggest is that you remove all of the extra Monitors from the Device Manager with the Viewsonic disconnected, reboot, and then plug it back in.  To do it, we need a special environment variable set, so:

Do Start -> Run CMD<enter>
In the command window which will appear, type:
set DEVMGR_SHOW_NONPRESENT_DEVICES=1<enter>
devmgmt.msc<enter>
A device manager window will appear.  In it, do View -> Show hidden devices
This lets us see every device Windows has ever thought was in the computer, rather than just those it thinks are there now.  If you care to, now is a great time to go through it thoroughly, looking for stuff that was left by the factory install (other CD/DVD drives, modems, etc)  Any item that is grayed out is fair game to right-click on and uninstall with the exception of the sound and video codecs and some of the items in Non Plug and Play such as VGA.

I found this arcane setting when my data recovery/ forensics system got so choked with drives it took 10 minutes to boot.  In your case, be sure to remove all of the monitors except for the laptop display itself.  Reboot, plug the Viewsonic back in, and pray that Bill Gates doesn't put back the messed up settings you described.
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
OK ... interesting. This is basically what is in the Monitors list:

2 'Default Monitors', one present and one not present.

11 'Plug and Play Monitors, 10 not present.
These appear to be various Dell, NEC, Samsung et.al.,  lcds that have been connected at various times.
One of the PnP monitors IS the Gateway 19" display I use at work during the week. Need to keep this.

1 Dell 2405FPW (now connected to my other laptop - connected here once in the past)

1 ViewSonic VA1912w  - This is used at another location during the week. Need to keep this.

1 ViewSonic VA2012w - the monitor with the issue - currently disconnected as you suggested.
*******
Should I assume the 'Default Monitor' is the laptop display ?
It may be showing 2 because I replaced the display about 1.5 years ago.

So, that is the list - what would you suggest - based on what I've noted - keeping in mind that this laptop is my 'main' laptop, in constant use for work, everything really.

thx.mx
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Davis McCarnOwnerCommented:
Personally, I would wipe them all; but, given that the problem is detecting external LCD's, maybe keep the 2 19" that you use during the week.  The hope in removing and redecting the VA2012w is that it will toss out the bizarre circumstance you mentioned with the display not being at the resolution display properties says it is.
I also have ERUNT, a great registry backup utility that is on every system I touch and I would add "-b4-removing-displays" to the end of the folder name. http://www.computer-help.net/Best-Registry-Backup.html
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
update:

ok ... I un-installed all monitor drivers except the 2 Gateway 'plug and play monitor', the ViewSonice 19" - used during the week and the non-present 'Default Monitor'.  I also un-installed the ViewSonic 20" driver.

I rebooted and Windows found and installed the VS 20" driver ... and the same problem results!

Another weird thing now and before ..

Display Properties>>Settings ... click on the 2nd monitor (VS 20") >> Advanced>>Monitor.

Under Monitor type, there are two choices:  Default Monitor and the VS VA2012w series.  Default is ALWAYS selected.  If you change it to the VS and OK ... and go back in, it's back to Default.  It's always been this way ... even when it was working correctly.

bizarre !!!

I guess the next move is to try and install the 'Dell' ATI Radeon drivers that you pointed and I down loaded.  But, right now I need to get some work done.  Hopefully .. because those drivers ARE for laptop (dell inspiron) ... they won't be 'rejected'.

Thanks for your input so far.  The 'hidden' environ variable ... logged and noted :-)

mx
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Davis McCarnOwnerCommented:
I find it to be good for cleaning up lots of things (even the Norton removal tool leaves all the SYM devices behind) and it is useful for finding Rootkits.
Only because I hit what happens when anything is assumed, have you tried unchecking the Hide modes that this monitor cannot display checkbox?
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Davis McCarnOwnerCommented:
(off-Topic reply)
Oh yes, I have used every flavor of NoNav and the Symantec removal tools.  This, BTW, is on numerous client systems.  I used McAfee from 1989 to 2001 and NAI destroyed their product, then Norton from 2001 to mid-2004; but, since I have serviced PC's for 31 years, now, most of what I see is on client's systems and, if you use the SHOW_NONPRESENT_DEVICES trick, the SYMxxx devices often remain (though they are non-present and in Non-Plug-and-Pray) even on a brand new system I am setting up for somebody.  Often, too, the factory install includes other hard drives, optical devices, monitors. and other goodies so they can use it on multiple configurations.  Cleaning them up is the "ounce of preventio", IMHO, as I have seen Windows get confused thousands of times over the years.
Sometimes, it is due to a permissions problem in the registry that I then have to go fix and was caused by the factory install's credentials.
Here, a cute one..... I got a Gateway laptop in June to learn Vista on and had to turn on the true Administrator account in order to uninstall the Office 2007 Setup Wizard and McAfee because of a permissions issue.
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"have you tried unchecking the Hide modes that this monitor cannot display checkbox?"

Yes ... that is always unchecked.  Unfortunately, I'm off to my other location now ... back at this next weekend.

mx
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
Hi Davis ...

ok ... I attempted to install the Dell/ATI drivers from the link above. After a short time, a couple of error dialogs ... something about could not find driver in INI file or something like that.  Tried it a couple of times.  It must be looking for something related to a Dell Inspiron.  Initially, it looked like it might fly.  So, nothing got installed and nothing got screwed up (the good news).

There is another interesting aspect of this.  Besides the 1680x1050 not rendering correctly (has the 'cropped window') ... 1440x900 does the same thing.  BUT ... on the monitor at my other location (Viewsonic 19" 1440x900 native) and the one at work (a Gateway 19" 1440x900 native) ... there is absolutely no problem.   THAT .... is weird.  And again, if I hook this monitor up to my other (newer) Dell laptop, it renders those resolutions with no problem!

I guess my next move - short of any ideas you have - will be to call M$ this week and see if I can get that original driver update listed above.

mx
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Davis McCarnOwnerCommented:
OK, one last attempt.  Try going to the external display in the device manager and change it's driver to use the Viewsonic VA2012 driver.  If that doesn't fly, uninstall the monitor, unplug and replug it so it gets redetected, and use the have disk option to point it to the Viewsonic inf file.
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and235100Commented:
Apologies - but to contact Microsoft is not a proper solution.
People looking back at this would look to contact Microsoft - but it probably wouldn;t do them any good.
It would be better if the points were refunded, and the question could be asked again at a later date.
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
I am still researching this issue.  Unfortunately, I can only do so on the weekends because of the location of this particular display, however that will change in a couple of weeks.  I have call M$ twice and so far, no luck.  However, it's just a matter of getting the 'right'  person.  I am also running other tests.  It's basically almost become academic at this point.

Davis.  I *thought* I had responded to your most recent post ... my apologies.  I did try that in a few variations with no luck.

So ... Please do *not* close this Q at this time.  I will keep it up to date.

mx
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Davis McCarnOwnerCommented:
OK.....
1680X1050 is achoice you have for the Viewsonic resolution; but, if you pick it, you actually get 1600X1200 and the display is distorted.
If that statement isn't right, formulate one that is, OK?
And, from it, have you turned off all of the ATI virtual panning, yada yada?
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"If that statement isn't right, formulate one that is, OK?"

Yes ... a true statement.  And ... the actual display are is 'cropped' - very weird.  So, I've just been running (selecting) 1600x1200 for the time being or 1280x1024.

The only ATI feature I use is Extended Desktop - the whole purpose of using dual displays.

mx
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Davis McCarnOwnerCommented:
Hey! Guess what; we may have been going at it from the wrong side, meaning the problem is in the Viewsonic and it's drivers, not the ATI side at all.  Here's my search: http://www.google.com/search?hl=en&q=viewsonic+inf+problem
One of the links (and there are lots) says to get the EDID utility to see what your monitor is reporting to Windoze http://www.viewsonic.com/drivers/edid.exe "Utility program to read EDID data stream for PnP
Windows® 95/98/Me/2000/XP"  Here is a guide to the EDID values: http://www.vesa.org/public/EEDIDguideV1.pdf
I just ran the EDID utilty on my Samsung and it reports correctly.  See waht you get on your 2012
You might also want the 9/2007 drivers from Viewsonic http://www.viewsonic.com/support/drivers/download.cfm?key=37
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
Davis ... that  looks like some great info.  I will check that out asap Friday night .  Thank you for those links.

mx
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
"Tagged for future cleanup"

I am *still* investigating solutions, so *please* leave this open.  I am in the middle of a moving project ... which culminates this weekend ... after which some time will free up ... plus I am on vacation next week.

Davis ... I installed the 2007 VS drivers ... rebooted ... and still ... it's like nothing happened.  Same issue.  And, in display properties for the 2nd monitor, it still shows the old driver ... and ... even that.. when selected will no 'stick' !

I was not able to try that utility yet.  Thanks for hanging in there ...

mx
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souseranCommented:
@ DatabaseMX,

Has this issue been resolved?
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
You know, I'm sorry it never was.  I have given that particular display to someone else now just recently. So, that in itself has become a non-issue for me.

mx
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
Actually, I would rather not delete the Q ... because there is a lot of good information as to what didn't work.  So, yes ... a zero point Q would make sense, since it will remain 'visible'.

mx
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
Closure:

I was never actually able to get a solution to this unusual problem; however, some good information was presented by Davis in a valiant attempt to help. So, in order to close this Q out, I'm going to accept his post as the Accepted solution with zero points, and give Davis an Assist with the full points.

I have given that particular display to someone else now just recently. So, that in itself has become a non-issue for me.

mx
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DatabaseMX (Joe Anderson - Microsoft MVP, Access and Data Platform)Author Commented:
**TYPO above**

This:
"I'm going to accept his post as the Accepted solution with zero points"

Should read

"I'm going to accept THIS (my) post as the Accepted solution with zero points"

mx
0

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