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ACT 8 upgrade cannot find previous version

My ACT ver 8 developed an error (object reference not set to object) from which I was not able to recover.  Followed all of theKB articles without success.  ACT 8 would not run, not uninstall, not repair.  I finally uninstalled it manually.

Tried to reinstall and it wanted previous version, which for me is ACT 6.  Install successful, ran, opened demo databases.  Would not update itself - said it couldn't find internet, though I was connected and ACT itself could open web pages.

However, ACT 8 still won't install - still says it can't find previous versions.  I can't find anything in KB that seems to relate to this.

My data is in ACT 8, and I synch with another computer, so I really need this to work.

Thanks!
Pam
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pjfromny
Asked:
pjfromny
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2 Solutions
 
Mike LazarusAct! Evangelist - CRM ConsultantCommented:
ACT! doesn't need an earlier version installed.

What is the exact error message and at what point does it occur?
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pjfromnyAuthor Commented:
The installation package unpacks files and launches the Windows install.  Then it indicates to me that the version of ACT I am installing is newer than my current version and that databases will be updated when opened, and that backup is stronglyrecommended.  It offers to go ahead or not.  When I choose yes to go ahead, it immediately says:
"can't find previously Installed ACT"
the only choice is OK, at which point the installation halts.

It does exactly the same thing whether ACT 6 is installed or not.

Pam
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pjfromnyAuthor Commented:
PS

I have tried turning off firewall and anti-virus but that has not made any difference.
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
It doesn't look for ACT! 6... so it might be something there from a previous install attempt.

Uninstall ACT! 6 (and any other version), then use the uninstall.exe file to fully remove any other parts of ACT!, the install ACT! in Selective Startup mode.

You might check that ACT! 6 is fully uninstalled - http://tinyurl.com/2lgpfz
Uninstaller to remove ACT! 7-10 - http://tinyurl.com/3bhpfq
Installing ACT! 8 in Selective Startup Mode - http://tinyurl.com/2srscx
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SStrozCommented:
Pam,

Although you tried, ACT! 2006 (version 8) is not fully uninstalled.  You can search the ACT! knowledgebase (www.act.com) for "uninstall" to find an uninstall utility.  Here's the link:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=19338&p_sid=vIX5J2Ni&p_lva=15289&p_accessibility=0&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjAyJnBfcHJvZHM9MTY4MCZwX2NhdHM9JnBfcHY9MS4xNjgwJnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD11bmluc3RhbGw%2A&site_ID=1&p_li=#

This is easier than uninstalling manually.  If an uninstall attempt was unsuccesful than program files, system files, or windows registry items can be left behind and confuse future install attempts like you're experiencing.

After you've uninstalled ACT! you must reboot the workstation.  Then the next install attempt should be OK.  Make sure to install in Selective Start-up mode to eliminate other program conflicts.

Let us know if you need any additional help

Steve
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pjfromnyAuthor Commented:
Still not working.  I have run uninstall and purged registry in context of every user account on the computer.  I can't find any trace of the program, and it still won't install.

There are still two entries in my "Program list" - when I pull up list of programs from the start button.  There's an ACT! and ACT!2006.  One indicates it is empty, and the other lists the normal entries: Act, Uninstall, Readme, SideAct.

Where would these be coming from?

Is there any place else to look for files or entries?

Pam
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
The ACT! one would have been ACT! 6.0... but you should have uninstall both and removed them before trying the install
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SStrozCommented:
pjfromny,

When you did the manual uninstall did you work through the whole document?  There are some options towards the bottom that have to do with Windows Install Shield files, GAC files, etc.?  If clicking the icons listed under "programs" doesn't launch the application then there are still registry items out there.

At the end of this kb doc:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=15289&p_created=1125240111&p_sid=ezcxa8Ni&p_accessibility=0&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjAyJnBfcHJvZHM9MTY4MCZwX2NhdHM9JnBfcHY9MS4xNjgwJnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD11bmluc3RhbGw*&site_ID=1&p_li=&p_topview=1

Click this article:  How to Manually Remove ACT! 2006 for Windows and ACT! 2006 Premium for Workgroups

You have to follow EVERY step.


Steve


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pjfromnyAuthor Commented:
I really believe that I have followed every step several times, but will certainly try again to make sure.  I went in through the docs and setting for all users, navigated to the start menu programs to locate the ACT folder.  It is there and will not allow me to delete it from the folder.

It occurs to me that the only other issue is that I had to do a repair installation of Windows this summer.  Looking back, I wish I  uninstalled some software, done the repair and then re-installed, but did not do so.  ACT quit working (probably) about the time of the repair, though I do not know this for sure, since I did not try to use the program at that time.  But it seems to me that the timing was about right.

But, does that offer any help into why it won't un-install completely?

Pam
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Mike LazarusAct! Evangelist - CRM ConsultantCommented:
It next to impossible to know what might have been damaged or moved during your Windows install... especially without being able to look at the system.

The absolute best way would be to back everything up, re-format the machine, install Windows fresh and the applications that you want to use.
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SStrozCommented:
pjfromny,

GL's suggestion is sometimes the path of least resistance.  You can spend a lot of time troubleshooting Windows files and registries.  Sometimes it's more "economical" to just reformat the machine.  We call this a "nuke and pave".

Good luck

Steve
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pjfromnyAuthor Commented:
I was afraid this might be the case.  I"ve tried above steps multiple times, and am convinced that there's some sort of "ghost" entry left over from the pre-repair registry.  Thanks for your help!
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