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Backup Exec 10d "Cannot create the Backup-to-Disk Folder in the path specified because another Backup-to-Disk Folder is already using that path."

We are using Backup Exec 10d on MS Server 2003 Standard, and I'm trying to restore contacts from a user's mailbox (Exchange 2003). I've successfully restore the .bkf files to a folder under the c:, but everytime I try to create a new "Backup-to-Disk" folder I keep getting this error message! "Cannot create the Backup-to-Disk Folder in the path specified because another Backup-to-Disk Folder is already using that path." I've tried to change the path/filename and it still doesn't work. I found this info on Symantec's website http://seer.entsupport.symantec.com/docs/238026.htm but I can't get past Figure 3 even if I type in a new path... I could really use some help, thanks!

P.S. Also, is there something easy that Backup Exec or Arc Serve out there for easier Exchange mailbox items restore instead of going through the pains of Backup Exec?
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mortega1
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mortega1
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1 Solution
 
NoodlesWIUCommented:
Backup Exec has an additional Exchange add on to purchase if you desire, making single item restores in a mailbox very easy.  
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mortega1Author Commented:
I should have said that we do have the Exchange add-on, I am able to see the current backup but I'm trying to view older bkf files but everytime that I try to add a new "Backup-to-Disk" folder I keep getting this error message! "Cannot create the Backup-to-Disk Folder in the path specified because another Backup-to-Disk Folder is already using that path."
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NoodlesWIUCommented:
You know windows backup in "accessories/system tools" can actually read the backup exec files.  I'll have to do a little research on your specific issue, but if you needed something quick, for the mean time that might work.

Without being infront of it, that would be a tough one to trouble shoot.  Have you tried naming the folder differently, and the path to something other than C:\  How about an external HD for the moment, try and create a backup to disk folder, then move your .bkf over there.  Worth a shot.
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mortega1Author Commented:
I've tried... \\server\restore\  (same error message)
I've tried... c:\restore\  (same error message)
I've tried moving the file to my local C:\ and create a folder called restore and same issue...

I will have to try an external hard drive and see if that will work...

I just hate dealing with Symantec on this issue because I've called them once before and they didn't respond for 3 days and when they called I'm pretty sure it was a representative from India named "Susie". I like how they change their name for support from India so that we won't have to say, what was your name again? Actually sounds like a good idea though, since a lot of people mispronounce my name too!!! hahahahahaha.

Anyhow, I was on the phone with them for over 2 hours and the only recommendation they had was to "update" to the latest version.... which actually worked by the way. Maybe I should uninstall and re-install the software, but now that I think about it we have 2 servers and I had the same issue on both... It's sounding like it's just a settings issue. Are you allowed to have more than one "Backup-To-Disk" folder?

Thanks again!
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honmapogCommented:
I think below procedure should work. And afterwards you should change your backup jobs so you don't have to deal with bfk files in the future.

1. Create a new folder c:\contactsrestoresep30 on the Backup Exec server.
2. Create a new Backup to disk folder in Backup Exec. Use "contactsrestore" as name and c:\contactsrestoresep30 as path
3. In the Media tab of the BE GUI, highlight "Online Media". Check if there are B2D files online with the same name as the bkf files you have restore. (i.e. if your bkf file is named B2D0001234.bkf, check if there is a B2D0001234 in the "Online Media"). If there are corresponding files you need to do the following:
    a. Go into "all media" and move the media that correspond with the bkf files to the "retired media" media set
    b. Go into the retired media media set and delete all media
4. Move the bkf files you restored to c:\contactsrestoresep30
5. Run an inventory on the "contactsrestore" Backup to Disk folder in Backup Exec.
6. Run a catalog on all B2D media in the "contactsrestore" Backup to Disk folder
7. You should now see the Contacts data you want to restore in the "Restore" window. Restore.
8. Once the restore is done, move all B2D media in the "contactsrestore" Backup to Disk folder to retired media.
9. Delete them from Retired Media
10. Inventory you normal Backup to Disk folder again.


Once your restore is done, you should really look into improving your setup. It looks like you backup to disk, and then you're backing up the bkf files from that Backup to Disk device to tape.
That's not the ideal way of doing things. Instead, after the Backup to Disk, you should run a 2duplicate job". Such a job will unpack the contents of the bkf file and write them as individual files (or email items if you want) to tape. Then the need to do a two-stage restore process is gone. The next time you need to do a restore, you just go into the restore window, select the correct date and restore your contacts items in one go.
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mortega1Author Commented:
I started to follow the steps you outlined but as soon as I try step 2. I get the error message  "Cannot create the Backup-to-Disk Folder in the path specified because another Backup-to-Disk Folder is already using that path."

I have the newest backup named B2D000001.bkf, B2D000002.bkf and B2D000003.bkf, the old backup is named the same... I tried to rename the files but that had no effect... should I delete the current backup to disk folder even if it is not pointing to the same folder?

Backup Exec is the one doing the bkf files... could you elaborate a bit more on running the 2duplicate job?

The problem is that we have 2 servers (one with SQL/data/system state & one with Exchange/Data/System State) that we are backing up, then i'm moving both sets of bkf files to a NAS server with the backup tape then I'm creating the tapes from that... very very messing in my opinion but it's the only way that everything will run in any kind of timely manner! Both servers start at 10pm and then transfer then I have to manually move the SQL set over to the NAS and the exchange gets pulled overnight... The tape backup starts at 5am and doesn't finish until around 3pm (with no time for a verify I might add!!!) Is there a better way to set this up?!?!?!?!

Thanks a bunch!
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honmapogCommented:
Try the following steps:
1. Move the 3 current bfk files to another folder on your system.
2. From BE, do an inventory on your "Backup to Disk" device - it should show empty.
3. From the "Media" tab in Backup Exec, move media B2D000001, B2D000002 & B2D000003 to the "Retired Media" media set.
4. Delete the 3 media from the "Retired Media" set.
5. In Windows Explorer, copy the 3 bkf files you restored to the folder corresponding to your B2D device.
6. In Backup Exec, run an inventory on the B2D device. The 3 B2D media should show up again.
7. Run a catalog operation on all 3 B2D media.
8. You should have the data you want to restore available under the restore Window.

Once your restore is finished, bring everything back to before.
1. From Windows Explorer, delete the bkf files from the backup to disk volume.
2. Follow steps 2 to 4 above.
3. In Windows Explorer, copy the 3 current bkf files you moved away earlier back into the folder corresponding to your B2D device.
4. Follow steps 5 & 6 above.

Where is the main Backup Exec installed? Is the NAS server a server with the Windows (Storage Server) OS?
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mortega1Author Commented:
Thank you honmapog, I'll go ahead and give that a shot...

We have Backup Exec install on three servers... 1.SQL Server, 2. Exchange Server & 3. NAS Server all running MS Windows Server 2003 Standard.
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honmapogCommented:
I just noticed that when in the very last step I said "Follow steps 5 & 6 above", it should read "Follow steps 5 to 7 above".

Would backing up Exchange and SQL servers over the network using Backup Exec on the NAS server be an option? Or would that take too long?
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mortega1Author Commented:
As far as I remember, both would not complete before the backup would begin at 5am... I could always try it again and see what results I get... Is there anything better than Backup Exec for Exchange/SQL backup?
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mortega1Author Commented:
I inventoried the files just fine, but when I try to catalog the files I get the following error message:

Final error: 0xe0000900 - The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation.
Final error category: Backup Media Errors

Man this is getting ugly!
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honmapogCommented:
Does it indicate which media is the "requested media"?
Did the catalog job show a certain byte count - or did it remain at 0?
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mortega1Author Commented:
It did not indicate which media is the "requested media".
The byte count did remain at 0.
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honmapogCommented:
Do the media B2D000001, B2D000002 & B2D000003 show up in "All Media" in the Media tab?
You could try http://seer.support.veritas.com/docs/280017.htm
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mortega1Author Commented:
Yes it showed up in the "All Media" tab...  I will try link to fix "corrupt catalogs"... thanks again for the quick responses honmapog! :)
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mortega1Author Commented:
When speaking to the consulting team that helps us out, they noticed that the backup media was set to "Append to media, overwrite if no appendable media is available" instead of "Overwrite media". From what our consultant told us (great consultant by the way, they've always done great work for us) it's been appending the media from day one and the restore will not work with this setting.

I'm going to try to Catalog the files again as you suggested.

Thanks again.
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mortega1Author Commented:
I stopped all BE services and renamed the Catalog folder. I started the BE services and tried to catalog the files in the folder. It ran a byte count of 55.5 GB but it showed a Job Status as Failed. I went ahead (under media and right clicked on B2D000050 (which is the one that I was hoping the contacts were in). And when I drilled down to the user's contact list under the information store they were there!!! So I was very happy.

I ran the restore, and it showed the job status as successfully restoring "280 mail messages in 1 folder in 1 mailbox" but when I went to the user's contact list nothing was there!!!!! I don't know what else to do, any suggestions?
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NoodlesWIUCommented:
You went in under the mail client for the user and didnt see the contacts?  Try going in under BE and open up the job for editting and drill down to that users mailbox / top of information store, and see if you see those restored files in there.
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honmapogCommented:
Just a silly question. Has the user logged in & out of the mail client. You never know if tha tmakes a difference.

You could also turn on the extensive job log logging. I think it's in tools/options/job log. There you should choose the option that gives you most information in the logs (something like files and folders).
Then try the restore again. It should tell you exactly what it restored. If it restored the right data and they are not there then something really strange is going on.

The append option in the jobs is not really a problem. It will always append - that's correct. But it does not mean data is not avaialble for restore.
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mortega1Author Commented:
Good Afternoon Noodles,

I didn't find the "Job for Editing", in trying to find it I went to the Job Setup (unless this is what you were talking about) and drilled down to the selections and I saw that I accidentally restored the wrong contacts, the user's mailbox was right next to the one that I needed... and (un)lucky for me they had very similar contacts! hahahahaha. Anyhow, I'm trying to restore an older tape that I found and I'll be back in a few with an update.

Thanks a bunch to everyone!
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mortega1Author Commented:
Good Afternoon everyone, Thank you very much for all of your answers and support... I had to restore from an old tape that I was able to locate dated 08.11.2007, and it was a backup within a backup and we were able to extract the exchange .bkf files and catalog then. Luckily the contacts were in this backup! A big thanks to our local consultant that help me with this issue for several hours.

honmapog: as far as the append from what our consultant told us is that since we are on a 2 week tape cycle the append would have required the very first instance of the backup tape that would have been overwritten.

And as far as your tape backup suggestion, I created a backup job that pulls SQL/Exchange/SystemState/Data over the network straight to tape, is this how you suggest we try it?

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honmapogCommented:
For the tape suggestion, the backup over the network would direct to tape would work.
Alternatively you could do a backup to disk - also accross the network - to a Backup to Disk device on the NAS (i.e. Backup Exec server with the tape attached). Once you have the data on disk, you can run a duplication job to write the data from backup to disk device to tape. Check the online help or admin guide for more information on duplication jobs. Duplication is the recommended method to get B2D data onto tape.
But if direct to tape works for you, that would be the best solution.
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mortega1Author Commented:
As an update... we upgraded our backup solution from a tape based system to a hard drive based system and it is working better than I ever thought! I'm using a High-Rely 8-bay Sata-II rackmount unit backing up to 1TB HD's. I'm able to backup two days worth on one disk! I have one for each day of the week and two for Friday 1 and Friday 2. We're backing up 3 servers and before it would take 18 hours for just 2 servers with no verify. Now we're backing up 3 servers over a gigabit switch to the Sata-II High-Rely... Exchange/SQL/Data/3 servers/ 350GB with verify in about 8-9 hours!!!! Hope this helps someone.
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