Windows XP explorer doesn't autoplay my CDs when I stick them in my DVD/CD drive - it does spin them around, so it knows something is in there. It says there are 0 bytes in Total Size and 0 bytes in Free Space.
Itunes no longer displays my CD drive.
Also, my external DVD drive is not reading. But, just like my internal drive, when I put something in the drive spins the disk. However then, the Total Size and Free Space stay blank and when I click on it, it tells me that it is in an incompatible format with Windows.
If I go into Sony Sound Forge, I can extract the audio files from an audio CD placed in either drive - so the drives are working. Also, from iTunes I can burn a disk onto my internal drive, no problem.
I called Dell support and they ran me through their troubleshooting protocol which yielded nothing.
I have uninstalled the drivers and let Windows reinstall them. I have gone into the registry to set at the autoplay.
When I go into the properties of the CD drive and try to configure the autoplay, nothing sticks. It is set to "prompt me each time to choose an action" for all choices. I try setting it to something else and click apply. There is a quiet moment and a little noise as if it is saving the selection, but when I go back to review my setting, it is back to "prompt me..."
Any ideas? Guidance on how to troubleshoot?