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'S' KEY not working in win xp office packages

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Last Modified: 2008-01-09
hi
in one of our staff computer found that if you press shift+s, the key is not working
we tried even changing keyboard and found that it is not keyboard issue
please advise how to rectify this
regards
jinesh
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Is this the only key not working and only when used with shift?

Try launching in safe mode, if it is fixed there you will have to selectively remove and replace services until you find the culprit.  If this is known to have started recently then it should be easier to find which process is doing this.

M$ do disable some keys intentionally but only during install to prevent users entering the wrong CD Keys.
The following keys are affected by this:
A,E,I,N,O,S,U,Z,0,1 & 5
Which could be mistaken for other characters.
Jinesh Kumar KochathRegional IT Manager

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Commented:
let me try these things and come back to u
Jinesh Kumar KochathRegional IT Manager

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Commented:
in safe mode it is working fine
what is to be done in next, please advise step-by-step
thanks
jinesh
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Jinesh Kumar KochathRegional IT Manager

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hi
i have create a new user account where it is working fine now
anyway i will split my points to give you all
thanks
jinesh

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