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Nero would not uninstall completely.

Posted on 2007-09-30
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Last Modified: 2008-01-09
I have recently migrated to Vista Ultimate. Now I have both XP Pro and VIsta on my system. The other day I tried to install NERO ultra 7 edition on my Vista but the installation didnt go too far with some problems. So i wanted to clean up and remove everything NERO. but It would not delte 4 dll files no matter what. I am an admin and I tried everything to change permissions, etc.. but no use. I tried to uninstall again but somehow the program hangs up. I want to completely clean NERO from my Vista system. How do I do it?
MY Nero on XP is working fine and it seems to have been not affected by these Vista events.
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Question by:falcon051997
11 Comments
 
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Expert Comment

by:LeeTutor
ID: 19986888
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Expert Comment

by:KCTS
ID: 19986938
Which version of nero? Version 7.5.x.x or later is recommended. pervious versions try and install directx 9 - see http://apcmag.com/4021/how_to_install_nero_7_on_vista
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Expert Comment

by:RealityLord
ID: 19987462
Hello.
You may try this cleaning tool from nero.com

http://www.nero.com/nero7/enu/General_CleanTool.html
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Author Comment

by:falcon051997
ID: 19987719
Comment:
I tried to use the cleaning tool suggested here as an answer. Somehow that didnt go very well either but I was able to delete the Nero folder and its contents however. The problem is if I look in to control panel and try "add remove program/" it lists still Nero 7 program. Not sure what else to do. I could not get rid of it at all.
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LVL 59

Expert Comment

by:LeeTutor
ID: 19987737
If the only problem is it being in the Add/Remove list of installed programs, that is easy enough to fix:

http://windowsxp.mvps.org/AddRemove.htm

Are there any other problems with Nero remnants?
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Author Comment

by:falcon051997
ID: 19987928
Comment: Ok I tried to edit registry and remove the subkeys etc. I still see the two nasty NERO programs Nero 7 Ultra Edition and neroxml, next to each other. When I right click them I do no longer get any options like uninstall, or delete etc... Previously I used to see those options. I tired the add remove tool as last resort but it does not show these two programs in its list!
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Expert Comment

by:LeeTutor
ID: 19987959
I noticed that on the page given you above by RealityLord, it also mentions a Nero 7 cleaning tool, besides the General cleaning tool you apparently tried.  Perhaps that would be more successful.  You might also be more likely of success if you try it after booting to Safe mode.
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Author Comment

by:falcon051997
ID: 19988095
Comment:
Actually I tried the NERO general cleaning tool a few times and only then I went for general tool. What I dont understand is that why NERO makes it such an impossible task. FIrst it wont let me install... and then It wont let me uninstall.. what a piece of crap software!
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Author Comment

by:falcon051997
ID: 20028317
Today I called NERO tech support and Complained I could not install NERO 8... IT kept somplaining that I have NERO 7 installed and without uninstalling it I can not proceed. He made me remove my installation of NERO 7 from XP Pro partition with cleaning tool and then he made me reinstall on VISTA. Still no luck. THe control panel add remove program show the presence of NERO 7 AG.  I donno what to do. IT simply is not going away... No one knows the answer?
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Accepted Solution

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falcon051997 earned 0 total points
ID: 20107769
I would like to close this question. I was never able to get rid of Nero7 no matter what. So I could not install Nero 8 because of that. I went through Nero tech. support but that was not useful either.
Finally I was so tired of everything, I decided to reinstall vista. and that got rid of all traces of Nero 7.
I could successfully reinstall Nero 8 after. now everything is working fine.
Thanks for all those who tried to help but my problem could not be solved and therefore I am not sure who should get points. Any suggestions?
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Expert Comment

by:modus_operandi
ID: 20156641
Closed, 125 points refunded.
modus_operandi
Community Support Moderator
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