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Cannot get past Welcome screen in Windows XP.

Hi Guys

I dont think the specs of the machine matter much in this instance. The machine was pretty virus infested. I downloaded and used
On the boot up now, it gets to the welcome screen where you have to click on the account you would like to use. There is only one choice. When I click on it, it goes to Loading your personal settings and then immediately changes to Logging off and then to saving your settings all without ever leaving the Welcome screen. In fact the only thing I can do at this screen successfully is Turn Off Computer.

      When I try to do the same thing in Safe Mode, Safe Mode with Networking or Safe Mode with Command Prompt, when I get to the welcome screen the same thing happens even for the administrator account.

      So the dilemma is that I have an upgrade version of the windows XP home edition for a machine that came with the full version installed, I need to be able to preserve the way windows was set up AND make sure that I have cleaned off any spyware, viruses etc. (this last part I can do myself).

Also, I did try using, Last Known Good Configuration from the Advanced Options Menu but that didnt help either.
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joeystarr1
Asked:
joeystarr1
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1 Solution
 
joeystarr1Author Commented:
This is all the points that I have available. Thanks in advance for your help.

Joey
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LeeTutorretiredCommented:
The following page describes how this problem occurs after you have attempted to clean up adware/spyware with a certain version of the data, and also what to do about it:

http://www.winxptutor.com/wsaremove.htm
Unable to logon to Windows after removing BlazeFind using a spyware removal utility?

Logon - Logoff loop, also caused by BlazeFind

Another critical symptom caused by this malware: This malware modifies the Userinit area in the registry (replacing the userinit.exe with wsaupdater.exe) and Ad-Aware (with a particular definition update) removes the wsaupdater.exe file from the system, thus causing the Logon - Logoff loop. That is, when you login to Windows, the 'loading personal settings" verbose will appear, but suddenly it will logoff. This issue was documented clearly by Lavasoftusa in it's Lavahelp Knowledgebase.

Here is the solution to the logon - logoff issue in Windows XP.

Enter the Recovery Console

Boot the system using the Windows XP CD-ROM. In the first screen when the Setup begins, read the instructions press "R" (in the first screen) enter the Recovery Console. Type-in the built-in Administrator password to enter the Console. You'll see the prompt reading C:\Windows (Or any other drive-letter where you've installed XP)

Type the following command and press Enter.

CD SYSTEM32
(If that does not work, try CHDIR SYSTEM32)

COPY USERINIT.EXE WSAUPDATER.EXE

Quit Recovery Console by typing EXIT and restart Windows.

You'll be able to login successfully as you've created the wsaupdater.exe file (now, a copy of userinit.exe)

Now, change the USERINIT value in the registry (see Phase II in this page) and change it accordingly.


NOTE    If you don't have a Windows XP CD-ROM, you need to use Windows XP Setup floppy disks to enter the Recovery Console.

 Phase II  -  Fixing a registry entry which causes the Quick Launch issue (not retaining the settings)

Click Start, Run and type REGEDIT. Navigate to:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Winlogon]

In the right-pane, change the value of Userinit to "C:\WINDOWS\system32\userinit.exe,"

Type the above value exactly as given, including the comma - exclude the quotes. Also, change the path to userinit.exe appropriately, if Windows is installed in a different drive.

Close Registry Editor and restart Windows. The Quick Launch settings should be retained now.

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joeystarr1Author Commented:
For some reason some of my text did not show up. Here is how the post should have gone....


I dont think the specs of the machine matter much in this instance. The machine was pretty virus infested. I downloaded and used AVG to clean the machine up. During the healing process, I was prompted for the Windows XP Home Edition CD because there were unfamiliar versions of certain files in place. I did not have the clients CD so I used my own upgrade version of the Home Edition CD. I was then prompted by AVG to reboot to complete the healing process

On the boot up now, it gets to the welcome screen where you have to click on the account you would like to use. There is only one choice. When I click on it, it goes to Loading your personal settings and then immediately changes to Logging off and then to saving your settings all without ever leaving the Welcome screen. In fact the only thing I can do at this screen successfully is Turn Off Computer.

      When I try to do the same thing in Safe Mode, Safe Mode with Networking or Safe Mode with Command Prompt, when I get to the welcome screen the same thing happens even for the administrator account.

      So the dilemma is that I have an upgrade version of the windows XP home edition for a machine that came with the full version installed, I need to be able to preserve the way windows was set up AND make sure that I have cleaned off any spyware, viruses etc. (this last part I can do myself).

Also, I did try using, Last Known Good Configuration from the Advanced Options Menu but that didnt help either.
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joeystarr1Author Commented:
"COPY USERINIT.EXE WSAUPDATER.EXE"

When I use that, it comes up with, "The system cannot find the file specified."
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LeeTutorretiredCommented:
I wonder which one it is talking about?   Userinit.exe or wsaupdater.exe?  If the latter, then check to see that the registry entry referenced on that page is correct...
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joeystarr1Author Commented:
i just expanded the userinit.exe file from the windows cd and then copied that and I got back into windows. Thanks. Ill accept your answer in a moment....
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