STOP: c000021a Hep Me...Hep Me...

Posted on 2007-09-30
Last Modified: 2010-08-08
I am running WindowsXP Media SP2: I recieved the STOP: c000021a fatal system error. The windows logon process system process terminated unexpectedly with a status of 0x0000005 (0x00000000 0x00000000). The system has been shut down. The system finally booted up after several attempts. I thought it might be a good idea to run Dr. Watson to see if possibly it will determine what is causing this issue, but i don't know how to run Dr. Watson. Can anyone shed any light on this error code or tell me how to run Dr. Watson. Thanks.
Question by:cgib
    LVL 32

    Expert Comment


    Try Last Known Good Configuration - hit F8 after a reboot - just before the windows logo appears.
    LVL 32

    Expert Comment

    LVL 59

    Accepted Solution

    Here is a Microsoft article about how to troubleshoot your error:;en-us;156669
    How to troubleshoot a "STOP 0xC000021A" error

    That is probably more useful than using Dr Watson:;en-us;308538
    Description of the Dr. Watson for Windows (Drwtsn32.exe) Tool
    LVL 6

    Expert Comment

    Upload the memory dump using and paste the download link. I'll analyze the memory dump and post the findings.


    Author Comment

    Thanks for the offer NIKHIL DESHPANDE but the problem is solved; reloaded WindowsXP. I appreciate all the input from all of you. CGIB.

    Expert Comment

    reloading windows is not problem solved.  Problem ignored and covered up more like it.

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