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unable to install KB911829 on SBS2003 SP2.

Posted on 2007-09-30
Medium Priority
Last Modified: 2008-09-24
I cannot install KB911829 (for fixing Vista/OWA issues) on my SBS2003 SP2 system.  The update gives an error of:
"Setup has detected that the version of the service pack installed on your system is lower than what is necessary to apply this hotfix.  At minimum, you must have service pack 2 installed."
I don't understand the reason for the error as I have SBS sp2 installed.  I assumed (maybe incorrectly) that even though I'm running SBS instead of full blown exchange that it should still install as it's still a problem with OWA really and not exchange directly.
Question by:wrenhal
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LVL 104

Accepted Solution

Sembee earned 500 total points
ID: 19988196
There is no SBS SP2 that I am aware of.
You aren't confusing it with Windows 2003 SP2?
Have you installed the specific SBS Service Pack?

For an SBS Machine to be fully up to date you need

Windows 2003 Service Pack
Exchange 2003 Service Pack
Small Business Service Pack
and an update to Sharepoint and some other bits.


Windows 2003 SP2 does NOT include the update to the SBS specific functions.


Author Comment

ID: 19991132
All I know is that if I open System Properties it says Windows Small Business Server 2003 Service Pack 2
This server has been kept up to date on updates whenever they come through.  
I will login to that system later and go to that site to make sure all is installed.
LVL 104

Expert Comment

ID: 19991146
That is the Windows 2003 Server service pack. I don't believe that SBS SP1 was ever pushed down through the automatic updates procedure, so you will need to download it and install that update on to the machine manually.


Author Comment

ID: 20003122
It turns out that while sp1 &2 for SBS and sp's for sharepoint had come down through automatic updates, my exchange server never picked up the necessary sp2 download.  I searched a little on MS's site and found it and once I installed that the system allowed me to install the Vista/OWA update.
Points awarded to Sembee.
Thanks for your help...

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