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Critical Errors in Application Log after power failure

laithalhashimi
on
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Last Modified: 2008-01-09
I have a serious and urgent problem on a monday morning when people need access to their mail. The power was completely lost this morning for an hour and when everything started up i noticed that the Exchange Server is not running. This since everything is working but no one can access the mail, either from the Outlook client or web.

Please help us!
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Restart the server and tell us what errors you have in the event log if exchange is still not working.
Hope that helps,
Olaf
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Commented:
Before restarting the server, have a look and see if the Exchange services are actually running.

Author

Commented:
Under the SBS "Monitoring and Reporting" tab i get that the following service is not working - SQLAgent$SBSMONITORING

Author

Commented:
And when I look under "services" that every process beginning with Microsoft Exchange are all running.
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Commented:
OK, give us the critical errors that you mentioned in the title, and then open up Exchange System Manager and see if the stores are actually mounted.

Author

Commented:
The stores are not mounted and when I try to remount them i get an error message with the error code 1041724
"An internal processing error has occured. Try restarting The Exchange System Manager or the Microsoft Exchange information Store service, or both. Examine the application log for events related to this error."

I have restarted the service but the system manager, is just to close down and reopen?

Author

Commented:
Critical Alerts


Issue Last Occurrence Total Occurrences
  Microsoft Exchange Information Store 2007-10-01 9:29 AM 1
MSExchangeIS service is Stop Pending.

This service manages the Exchange mailbox and public folder stores. If this service is stopped, mailbox stores and public folder stores on the Small Business Server computer are unavailable.

For more information about this event, see the event logs on the server computer. You can restart this service by using the View Services task in the Server Management Monitoring and Reporting taskpad.

You can disable this alert by using the Change Alert Notifications task.
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Commented:
To restart the services, go into the service management console and restart the System Attendant.  Closing and opening ESM will do nothing.

You could also restart the server, but I am still not 100% happy about that just yet.

If you feel lucky, and have 2 good backups, reboot it.

Author

Commented:
Sorry for this stupid question but where do I restart the System Attendant under Exchange System Manager?

Author

Commented:
I found It and restarted the process and the subprocesses related to it. When I try to remount i still get the same problem.
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Commented:
There is no such thing as a stupid question;

Start > Run > services.msc
Scroll down till you find "Microsoft Exchange System Attendant"
Right click > Restart > OK
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Commented:
That error you gave before isn't such a problem, more a symptom.

Have a look in the event log, see if you can find errors that relate to Exchange - something with a source of MSExchangeIS

-red
When exchange shuts down without cleaning up, such as a power failure (hence the need for a good UPS) the first restart can give you those problems.
A normal restart usually fixes the problem.
Olaf

Author

Commented:
Error 0xffffff01 starting Storage Group /DC=cc/DC=sirocco/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=SIROCCO/CN=Administrative Groups/CN=first administrative group/CN=Servers/CN=SERVER/CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.
Storage Group - Initialization of Jet failed.

Author

Commented:
That is the only of, like 20 errors with the MSExchangeIS in the description. I actually thought of restarting the system and that was one of the first things I did. Unfortunately It didn't do any difference...
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Commented:
That is pretty much exactly what the link covers, but I would be following the KB article.

Author

Commented:
Alright guys! This is the situation:

After a lot of hours and help from a very friendly friend i finally got the status that the database is intact, clean and ok. THe problem now is that we can really make the server mount the store - i still get the same problem. Any ideas?
have you run isinteg? And if you have what errors are you getting now when you try to mount the stores?

Author

Commented:
When I run isinteg i get the error that:
"Isinteg cannot initiate the verification process. Please review the log files"

And this is the result for both when I run isinteg for Mailbox Store and Public Folder Store
isinteg can only run once a database has been mounted successfully once after a restore, otherwise you get that error.

Right click on the first storage group and check to make sure that your log location is on a writable partition (I've seen this on recoveries where the drive letters change on recovered servers and it ends up looking to the CD-rom for the log files).

Look in the event logs as well and see what error messages are being generated when you try to mount the store and post them here please.

Author

Commented:
Both the transaction log location and the system path is:
C:\Program Files\Exchsrvr\mdbdata

And the error messages i got where:
Error 0xfffffb40 starting Storage Group /DC=cc/DC=sirocco/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=SIROCCO/CN=Administrative Groups/CN=first administrative group/CN=Servers/CN=SERVER/CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.
Storage Group - Initialization of Jet failed.

For more information, click http://www.microsoft.com/contentredirect.asp.
-----------------------------------------
And:
The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000

For more information, click http://www.microsoft.com/contentredirect.asp.

Author

Commented:
A friend also recommended this article:
http://support.microsoft.com/kb/296788/EN-US/

But I don't really understand the content or what I should do. So I'm sticking to you guys... :)
No-one has been playing with the permissions on the Exchsvr folder have they?

Author

Commented:
Nope!
If you right click on the mailbox store and pick properties, the hit the database tab, what's the location showing for the database and streaming database, and is this where everything is kept?

Author

Commented:
I have a friend that is looking in to the problem as well, he says that it is the public store database that is clean and not the mail storage. So let me come back to you with updates...

Author

Commented:
Guys! The problem has been solved. The problem was this, I had repaired the database correctly but I made a mistake with the transaction logs. I'm  happy like a kid on christmas day.

How should i divide the points?
you should divide them as you see fit, based upon the amount of help you've received from the experts :)

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