I have a problem with a user whereby text that has been entered into the body of an Outlook task disappears if any updates are made to it. we haven't been able to resolve yet any pattern to which tasks have text dissapearing or why. It appears to be random at this stage. It is unlikely due to user error, due to the following:
- The user is very anal about his work, and rarely makes such errors
- the system has been working fine, and this issue has only recently begun.
We also have terminal services setup, and the issue occurs when they login locally to a PC here in the office, or remotely via terminal services, which makes me think that the issue is not to do with the PC they login to.
This user does have a large mailbox - 7GB which makes me wonder whether they have a corrupt mailbox? I haven't had experience with this before, so any help appreciated.
Obviously, I am keen to protect the data that he does have, and for the short term, he will still need to continue to use outlook in the manner he is accustomed to.