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BSOD Stop Error IBM ThinkPad T61 - IASTOR.SYS

I'm getting a Stop Error 0x0000008E (0xC0000005) pointing to IASTOR.SYS, as I am logging into our company domain. The strange thing is that I can logon as administrator to the local machine fine, but the moment I logon as a user to the domain....BSOD! I've done windows system restores back to the first checkpoint last week, when the laptop came out of the box, still no change. Called IBM, but no help there. Any guesses? Thanks! Wayne

jvuz

Try to get in safe mode. Then go to device manager to see if there aren' any problems. Also have a look in the event viewer.

mchelpdesk

ASKER

Just tried safe mode, didn't work, same BSOD. One strange thing though, if I remove the ethernet cable and login with a domain account using cached user credentials, it does NOT BSOD! Only with the ethernet cable in. Weird. The event viewer didn't help, mostly messages about the DC not being able to be contacted (because the cable was out). Wayne

mchelpdesk

ASKER

Event viewer was clean too. W

mchelpdesk

ASKER

I meant device manager.... W

SysExpert

It sounds like a GPO or similar policy or script is messing up your machine.

You may need to talk to your System Admin to have you temporarily excluded from GPO and loging scripts until this is resolved.

Also, see if removing your machine from the Domain and re-adding fixes the problem.

I hope this helps !

mchelpdesk

ASKER

It looks like it's a called program that is running as part of our logon script. The program is DEKSI Network Inventory, which we've been running for years. It apparently is not playing nice with the Intel 82801 HEM/HBM SATA / AHCI Controller Driver v 7.0.0.1020. I'm going to upgrade the laptop Bios, and see if there is a later version of the Intel controller driver.

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SysExpert

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cpc2004

Upload Minidumps to EE "Expert Area" if you want to know the root cause of the problem
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cpc2004

You can find the minidumps at \windows\minidumps

mchelpdesk

ASKER

It appears that it was the DEKSI Network Inventory program. Evidentally, when we run it in our login scripts, because it was an older version of the program, it didn't know how to correctly inventory a SATA controller. I did two tests to prove that out. 1) In the bios I set the SATA controller to Compatability mode, and DEKSI processed it as an IDE controller. I Swapped it back to SATA mode and then 2) In the DEKSI program, you can select what hardware/software you wish to inventory, so I unchecked the controllers, and VIOLA ! No more blue screen. I'm sure the current version of DEKSI works fine, but I'm not going to upgrade the program for just controller inventory, which I really don't care about anyway. Thanks to everyone for your help. Wayne

newnanutil

I had this same BSOD on a new T61. In our case the BSOD came when Numara's Track-IT ran to audit the hardware. The version of iastor.sys was 7.0.20 or so. I went to Intel's site and downloaded 7.6.something , installed it, rebooted, and everything works fine. Search Intel's site for "Matrix Storage Technology" and follow the links for the latest drivers.
-Brian

mchelpdesk

ASKER

Here is the link to the driver in question. Thanks newnanutil, for the additional info. Wayne

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=N&ProductID=2101&DwnldID=13806&strOSs=44&OSFullName=Windows*%20XP%20Professional&lang=eng