Windows Phone Dialer not Working Right With XP

Posted on 2007-10-01
Last Modified: 2014-11-12
I am using Windows XP Professional and a CRM program called Oncontact.  Oncontact uses the Windows Phone Dialer to allow a user to place an outbound phone call with the click of a button.  The problem is, Windows Phone Dialer is supposed to use the location settings from Phone and Modem settings in control panel.  However, it does not use the prefix I have designated for dialing an outside line on my phone system nor does it use the area code rules I have designated.  Therefore, I have to manually change the phone number before I dial.  This is a pain and not the way things are supposed to work.  Does anyone know of a fix for this issue with Windows Phone Dialer?
Question by:Winsert
    LVL 3

    Accepted Solution

    i seem to remember there is an option under dialer whether to include the area code when it dials.

    Under the phone and modem options check out the area code rules, i think there is checkbox you need to pick to include the area code when you dial from certain places.

    Author Comment

    I was able to solve this problem with help from my CRM software provider.  It actually had nothing to do with the dialer program.

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