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Symantec LIVE update

Posted on 2007-10-01
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Hi

I have issues using Symantec Anti-Virus verions 10.1.5.5002, running on server 2003 R2 with service pack 2, the problems perisits in LIVE update...once logged in you should be able to connect using LIVEupdate to download latest virus definition, but it throws back an error...LU1803: Liveupdate failed while getting your updates
It then suggests you should try connecting later (which i did) or alternatively install latest version of LiveUpdate as it's possible the LiveUpdate database is corrupt/damaged. Having also done this and re-booted the sever, following advice from symantec website  it still comes back with same error.

Any suggestions?

Thanks
Aaron
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Question by:linetex
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linetex earned 0 total points
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Hi

I did see that, but was not really much help as there seemed to be no product tab or basic sercurity settings with the console or LIVEupdate window...however I have since un-installed LIVEupate completey (where as previous was just an install if updated version) this seem to have done the trick and updated to version 3.2 and now it connects fine and colecta updates as it should. I can only assume the LIVEupdate database/files were corrupt and these were not iniitally re-installed but just further files added...so was still picking up the errors.

Aaron
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by:r-k
ID: 20011965
Yes, uninstalling and reinstalling often works. Glad it's better.
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