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Lotus new email notifications

We have a Lotus Notes environment, 6.5, with a Domino Server and a few users cannot get their lotus notes to notify them of a new email.  Under preferences I have selected show a popup and even selected play a sound.  It doesn't do either.
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catalysttg
Asked:
catalysttg
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3 Solutions
 
SysExpertCommented:
There are some known issues.
Let me check.

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madheeswarCommented:
NewMailSeqNum=5094
NewMailSeqNum48256AB6:0006D807=5094
After setting visible notification and also audio still users cannot see You have New Mail.
We have to make zero in the clients notes.ini file for the above lines.
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catalysttgAuthor Commented:
I can't seem to find the .ini file.  We have a custom database EMR system built on top, would that have something to do with it?
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SysExpertCommented:
DO a search for notes.ini .

Also , you should be able to right click the Notes Icon, and find where the Notes program directory is. The Notes.ini is usually there also.

I hope this helps !
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catalysttgAuthor Commented:
Just FYI there is NO notes.ini on that computer. I AM ABSOLUTELY POSITIVE.  I have searched 3 computers now with no luck.
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SysExpertCommented:
Is it possible that it is on a shared network drive ?

Could it be a hidden file ?
Did you check the Program directory of Lotus notes ?

Did you check the shortcut to launch Lotus Notes ?   It may be on the command line.

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qwaleteeCommented:
Notes won't start without a notes.ini, so it has to be there.  By default, the file name is NOTES.INI, but the shortcut that starts Notes (or a script that starts Notes) could specify a different file name.

Most likely, you are looking at the wrong drive.

Notes will search the following for NOTES.INI:
The Notes startup folder (the current directory WIndows starts Notes with)
The Notes program folder (the same folder as NOTES.EXE)
All folders along the system PATH environment variable
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qwaleteeCommented:
Oh, and BTW, in addition to Madheeswar's comment, you shoudl make sure the Location doc is set up correctly... and even recreate it if it looks OK but still does not function correctly.
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catalysttgAuthor Commented:
Therer are only 3 ini files in the notes directory
notestat.ini
formats.ini
keyview.ini

There is no mapped drive involved...Thoughts?
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SysExpertCommented:
Are you logging in as the suer ?

It is possible that the notes.ini is in a protected User folder, that only the person using Notes can see.

You may not be able to see it until you use the Take ownership option of the folder.

Double check the location of the Notes program files.

On Vista, they may have been relocated transparently due to security issues.
What OS is this ?

Have you tried reinstalling the Notes client ?

I hope this helps !
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catalysttgAuthor Commented:
I've checked user files as well...I am running XP Pro
I will try reinstalling, at this point it looks like my easiest route....I'm sure that is a solution...Will let you know

Thanks
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qwaleteeCommented:
WHere is the notes data directory? Ask one of the users to log in, choose FIle -> Preferences -> User Preferences, and give yo the value of "Local database folder" (right side, half way down in the preferences dialog).

Normally, it is in C:\Program Files\Lotus\Notes\Data or C:\Lotus\Notes\Data or C:\Notes\Data.  If not, you probably have a shared Notes installation, which puts it buried in the user Local Applications folder, which may not appear in regular Windows searches.
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SysExpertCommented:
Also, if you read therough the link I posted, VIsta can manipulate installations to put programs and data into a different Directory than the one stated in your Install program.

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Computer101Commented:
Forced accept.

Computer101
EE Admin
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