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Recipient Policy not applying to new users

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Last Modified: 2013-11-30
Help! My recipient policy is not updating in Exchange.

When I add a new user the recipient policy does not apply SMTP and X400 info to the user. Normally it would just take a few minutes but now it doesn't do anything. To get a user working I have to manually add the SMTP address but then I still can't set them up with Outlook on their computer. Says it doesn't recognize the name.

I've tried updating the Recipient Update Service and re-applying the policy but still nothing.

Should I wait longer? Is there something else I can do? This has never happened before.

I'm running Exchange 2003 on Server 2003.

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are you adding the user from exchange server AD?

Author

Commented:
Yes.
Expert of the Year 2007
Expert of the Year 2006

Commented:
Has anything changed recently?
Added or removed a domain controller for example?
If you force RUS to run in ESM, does anything happen then?

Simon.
David Scott, MCSENetwork Administrator

Commented:
is there anything in your event logs with reference to active directory replication?  sounds like exchange isn't telling AD what is going on in a timely manner or AD isn't listening

Author

Commented:
Sembee,
Nothing has changed or added recently.
I went to RUS and did an "update now" but nothing happened.
Also went to Recipient Policies and clicked on "apply policy now". Still nothing.

opie6373, I don't see anything in the event log.

David Scott, MCSENetwork Administrator

Commented:
ok stupid question, when you create a new user, do you have "automatically update email address based on recipient policy" checked?

Author

Commented:
Yes.
David Scott, MCSENetwork Administrator

Commented:
another stupid question, because it doesn't appear an exchange mailbox is being created for the user either.  you are adding the smtp address manually but that doesn't create a mailbox.  on the computer where you are adding the new users in Active Directory...do you have exchange system manager installed?  i.e.-are you checking the box during the new user wizard to create an exchange mailbox?  

Author

Commented:
If I add the SMTP manually then yes, a mailbox does get created. I can see it in the System Manager. And the user can use Outlook Web Access once I do that. However, they can't set up Outlook and their name doesn't appear in the global contacts list.

 I can also manually add X400 but it won't let me do it the exact same way as is stated in the actual policy.

I'm adding users on the Exchange server that does have System Manager installed.
David Scott, MCSENetwork Administrator

Commented:
weird.  what about in the users AD properties under exchange advanced-is "hide from exchange address lists" ?
David Scott, MCSENetwork Administrator

Commented:
sorry, is it checked?

Author

Commented:
I shoudl edit that last response to say that I can manually add X400 but I don't have it done because I can't do it the exact same way as the policy is set to do. The X400 section shoudl be set up with the PRMD(p) to contain the domain name and nothing in the ADMD(a) section. But when I do this manually it won't let me create the entry without adding something to ADMD.

Author

Commented:
No, that is not checked.
Network Administrator
Commented:
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Expert of the Year 2007
Expert of the Year 2006

Commented:
Just a note to say that adding email addresses manually is NOT the solution as that is only part of what RUS does. There is a lot of things that happen in the background and the email address is just the bit you see.

Mailboxes are not created until they are required, so even on a working server you may not see any mailboxes on the server.

Simon.
David Scott, MCSENetwork Administrator

Commented:
well, maybe not so much the second article.  that seems to be for third party email generators in exchange mixed mode (different versions of exchange)

but maybe the first will help

Author

Commented:
Thanks. I will review this and report back.

Author

Commented:
I think we are on to something. Not sure if it's going to stay fixed but it's now working for the new guy and I just set him up with his Outlook, and I just added a user that's due to start in two weeks and the policy applied!

In the first link http://support.microsoft.com/kb/288807 from opie6373, I read through and got to Step 3 in the section for Increasing Diagnostics Logging. After restarting the System Attendant Service I checked and the X400 was correctly applied to the user. Then added the second user and BANG! There it was.

Not sure what happend though. I was thinking that this server was restarted last month after applying Microsoft updates but now that I think about it...the updates didn't require a restart. So...maybe it is fixed??
David Scott, MCSENetwork Administrator

Commented:
yeah, could be that the service just needed to be "bounced".  

Author

Commented:
Thanks opie6373 and Sembee!
David Scott, MCSENetwork Administrator

Commented:
welcome glad you got it working

Author

Commented:
Err...one last question though...how long is it supposed to take for the new user to show up in the address list?
David Scott, MCSENetwork Administrator

Commented:
well, depends on the interval that you have set for your recipient update service.  i've got mine set to always run and the global address list updates immediately.  if you are in outlook cached mode, i have noticed a delay in the update even when i force a download of the Global address list (actions,send/rec,download address book).  

Author

Commented:
It's set to Alway run. But I think my Outlook is in cached mode.
I'll give it a day to work itself out to be sure.

Thanks again.
Jennifer
David Scott, MCSENetwork Administrator

Commented:
you bet
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