A client has a windows xp Symantec version loaded on his machine (Cant give a verson number im afraid)  I then get a problem as the user has upgraded to Vista on his machine. we are trying to load enterprise 10.2 but when we try to repair, remove or upgrade of the old XP version he just gets a message that says 'This version of Symantec does not support windows vista platforms.'

Any help woul dbe appreciated.  Thanks
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

The only way forward now - as far as I can see - would be a manual removal of SCS/Symantec AV:

Experts Exchange Solution brought to you by ConnectWise

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
The Norton Removal Tool is only for retail products - not enterprise products such as the corporate SCS and AV clients.
One other thing - you could try running NonAV (the corporate removal tool)

Then - proceed with a new install of 10.2.
Hope that you found a resolution.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.