HP LaserJet 4000t Tray 3 Not Acknowledged via Windows XP

Posted on 2007-10-01
Last Modified: 2013-12-15
I just installed a used HP LaserJet 4000t printer to our network, and cannot get Windows XP to recognize Tray 3 on the printer.  The configuration page from the printer indicates that Tray 3 is installed, and contains legal paper, however when I attempt to select Tray 3 from the printer properties from my conputer I get an error message that reads: Incompatible Print Settings...Tray 3 Not Installed.  However, when I physically remove Tray 3 from the printer the screen on the printer indicates that Tray 3 is Open and returns to ready as the tray is reinserted.  Can anyone tell me which button to push?
Question by:Edgeotime
    LVL 12

    Expert Comment

    Have you installed the latest drivers?
    LVL 9

    Accepted Solution

    On your driver you need to go to the 'device setting' page and tell the driver which options are installed on your printer.
    You should also be able to send the print to the printer as automatic and size legal. The printer should pick the proper tray.
    LVL 8

    Expert Comment

    You have to make the change on the primary computer.  

    Author Comment

    Thank you, I will try your ideas.  Yes, I have installed the latest driver for the printer from HP.

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