[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now


Event ID's 7010, 7002 and 3017

Posted on 2007-10-01
Medium Priority
Last Modified: 2012-08-13
On my Exchange 2003 server I m having 3 Event ID errors I can t solve. The ID s are 7010, 7002 and 3017. The ID of 3017 concerns me the most. We have 2 front end servers and two back end servers. The error is happening on EXBE01
For the 3017 event ID error I have checked that no DNS internal or External are setup.  Under routing groups connectors there are 3 connectors and they have EXBE01 as the Default SMTP server.  And it s setup to use DNS to route to each address space on this connector.
Below are the SMTP Virtual server the Fully-qualified Domain name
Front end servers
EXFE01   exfe01.domain.local
EXFE02   exfe02.domain.local
Back End servers
EXBE01   mail.emaildomainname.org
EXBE02   mail.emaildomainname.org
Question by:soupy66
  • 2
  • 2
LVL 104

Expert Comment

ID: 19994794
Error IDs are useless on their own.
You need to post the full error message.

However if you have routing groups the entry on the SMTP virtual server under FQDN becomes important.
That can be resolved by changing the SMTP IP address setting from All Unassigned to the specific IP address of the server. Then recreate the routing group connectors.


Author Comment

ID: 19997561
First  event ID error 3017
A non-delivery report with a status code of 5.3.5 was generated for recipient rfc822;email@Domain.com (Message-ID  <OF062D1F8C.F533AC92-ON85257368.003F14CD-85257368.003F1F14@rohmhaas.com>).  
Causes: A looping condition was detected. (The server is configured to route mail back to itself). If you have multiple SMTP Virtual Servers configured on your Exchange server, make sure they are defined by a unique incoming port and that the outgoing SMTP port configuration is valid to avoid looping between local virtual servers.    
Solution: Check the configuration of the virtual serverÆs connectors for loops and ensure each virtual server is defined by a unique incoming port.

I've checked the setting for the solution I found and still receive this error.
LVL 104

Accepted Solution

Sembee earned 1000 total points
ID: 19997851
Did you make the change that I have outlined in my first response?
Having both servers with the same FQDN on the SMTP virtual server is not a good idea and it will cause problems.
Unless you have a good reason not to, I would suggest that you configure SMTP Connectors to route email out through the frontend servers. Then ensure that the frontend servers have their own DNS names, with matching reverse DNS entries etc.


Author Comment

ID: 20147564
This can be close as we can't make any changes until December as thats a slow month and this is are busy month.

Expert Comment

ID: 20149984
Oh thats no good, I was having the same issue - and was monitoring the posts

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The main intent of this article is to make you aware of ‘Exchange fail to mount’ error, its effects, causes, and solution.
Steps to fix error: “Couldn’t mount the database that you specified. Specified database: HU-DB; Error code: An Active Manager operation fail”
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses
Course of the Month18 days, 16 hours left to enroll

834 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question