Problem with formatting when replying to an HTML-formatted email in Groupwise
Posted on 2007-10-02
We use Groupwise 6.5, with defaults set to read received emails in HTML format (so that if they are so formatted they'll display correctly) but to compose emails in text format (since that's our preference).
We had no problem with this until a month or so ago. If we replied to an email which had been sent to us as HTML it retained the basic formatting, e.g. paragraphs etc., although obviously without anything which can't be displayed in text format.
Recently, however, when we reply to such emails ALL the formatting of the original email is lost, and the message just shows as a long string of text. This makes it very difficult to read through the correspondence thread.
We've made no changes to our Groupwise settings here, so I'm baffled as to what could have caused this change. Any ideas?