Unable to print

Posted on 2007-10-02
Last Modified: 2010-08-05
This is a strange issue, but before i go into the problem let me tell you the setup

9pc's in a workgroup, with one pc as admin. Admin has a local printer which is shared. The problem is that two users are unable to print, everyone else is fine.

I logged into the affected users pc using vnc, and deleted the printer from the printer panel. The problem is that I am now unable to access the Admin1 pc which has the printer connected to it. I have tried pinging the AdminPC but it just says request timed out. I have disabled windows firewall on both machines. When I try to ping the affected user from admin, it gives me request timed out as well, but I can ping other users. The affected user can access the internet, and ping other machines. How do I resove this?
Question by:yogeshmistry
    LVL 2

    Accepted Solution

    Are you pinging by NETBIOS name or IP address?  Were the users who can't print ever able to print?  Sounds like a networking or most likely DNS issue.  I am assuming this is a peer-to-peer setup in which case you may want to install the NETBIOS protocol since the DNS server that the clients are pointing to is probably your ISPs.  

    Author Comment

    Printing by IP address, yes they were able to pirnt before. Yes it is a p2p setup
    LVL 2

    Assisted Solution

    Have you tried resetting the switch?

    Author Comment

    ok resolved it, was a problem with the software firewall, had to give the right exceptions

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