Add/Remove Program is not showing all the Installed Programs in the Program List

Posted on 2007-10-02
Last Modified: 2013-12-06
Dear friends !

I am facing a very strange problem. I have McAfee Enterprise Edition Trial Version installed in my pc. I want to remove because I want to install Kaspersky Antivirus 6.0 but when I go in Control Panel--->Add and Remove Programs, then I can't see it in the list of programs. Even I am unable to see Microsoft Office 2003 Professional Edition there. I have Office 2003 installed on my pc and it is working well but I can't see it there in the list of programs.

These are the programs in the list of Add/Remove Programs:

Adobe Flash Player ActiveX
Adobe Photoshop 7.0
Adobe Reader 6.0
AnswerWorks Runtime

I don't know what is this AnswerWorks Runtime. Is it something like malware ?

I can't remove McAfee and when I use McAfee Removal Tool and run it it shows me to remove the components from Control Panel first, but I can't see any component of McAfee in Control Panel.

When I used ComboFix and SDFix, I found the messages....Access is denied. But for SDFix it generated the report.

I am sending HijackThis log and HijcakThis log:

                                                                                 SDFix Log
SDFix: Version 1.107
Run by Administrator on Tue 10/02/2007 at 02:21 AM

Microsoft Windows XP [Version 5.1.2600]

Running From: C:\SDFix

Safe Mode:
Checking Services:

Restoring Windows Registry Values
Restoring Windows Default Hosts File


Normal Mode:
Checking Files:

No Trojan Files Found

Removing Temp Files...

ADS Check:

No streams found.

No streams found.

No streams found.
No streams found.
                                 Final Check:

Remaining Services:
Authorized Application Key Export:

"C:\\Program Files\\Hewlett-Packard\\Toolbox\\jre\\bin\\javaw.exe"="C:\\Program Files\\Hewlett-Packard\\Toolbox\\jre\\bin\\javaw.exe:*:Disabled:javaw"
"C:\\Documents and Settings\\Administrator\\Application Data\\U3\\0000176C6960DEB5\\0DE4F643-C398-46ec-9339-2362F2311932\\Exec\\skype.exe"="C:\\Documents and Settings\\Administrator\\Application Data\\U3\\0000176C6960DEB5\\0DE4F643-C398-46ec-9339-2362F2311932\\Exec\\skype.exe:*:Enabled:Skype"
"C:\\Program Files\\McAfee\\Common Framework\\FrameworkService.exe"="C:\\Program Files\\McAfee\\Common Framework\\FrameworkService.exe:*:Enabled:McAfee Framework Service"


Remaining Files:
Files with Hidden Attributes:

Thu 31 May 2007       850,432 ...H. --- "C:\Documents and Settings\Administrator\My Documents\~WRL1038.tmp"
Tue 17 Apr 2007       130,048 ...H. --- "C:\Documents and Settings\Administrator\My Documents\Estate incomes 2007\~WRL0530.tmp"


                                                                            HijackThis Log
Logfile of HijackThis v1.99.1
Scan saved at 2:33:02 AM, on 10/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\Hewlett-Packard\Toolbox\jre\bin\javaw.exe
E:\Utilities\Cleaning and Fixing Tools\HijackThis\alternativ.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\scriptcl.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\SMTray.exe
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\Compaq\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Ulead Photo Express 4.0 SE Calendar Checker .lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 SE\CalCheck.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\AutoCAD 2000i\AcDcToday.ocx
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred Control) - file://C:\Program Files\AutoCAD 2000i\InstFred.ocx
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\AutoCAD 2000i\AcPreview.ocx
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Application Layer Gateway Service (ALG) - Unknown owner - cmd.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Unknown owner - C:\Program Files\McAfee\Common Framework\FrameworkService.exe" /ServiceStart (file missing)
O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe


Please help me in this regard.


Question by:JatinHemant
    LVL 12

    Accepted Solution

    AnswerWorks is safe; it's software to query help files and used by many vendors.
    Is there a scrollbar in Add / Remove Programs? There's a known issue with AutoCad causing a lot of white space in your list.

    Please check this newsgroup:

    Also check this utility on Kelly's Corner: (Add or Remove - White Space)
    LVL 70

    Assisted Solution

    Log on as administrator and then try again
    LVL 65

    Assisted Solution

    start>run>regedit and look under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
    can you Mcafee listed there, does it have DisplayName key in the right pane?
    if not then add it and it should appear in the Add\Remove Programs

    Author Comment

    Thanks for your suggestions !

    All of you are really genius. Your solutions work almost every time.



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