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MS-Word files doesn't open with normal characters...

Posted on 2007-10-02
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Last Modified: 2016-08-29
Hi friends !

I am facing a problem while opening a MS Word file (named test.doc). When I double-click and run it, MS-Word Application opens and it gives me the following message icon...

File Conversion - Test
Select the encoding that makes your document readable.
Text encoding:
Windows Default                      MS-DOS                    Other encoding:   US-ASCII
                                                                                                                Arabic (Auto-Select)
                                                                                                                Arabic (Windows)
                                                                                                                Vietnamese (Windows)
                                                                                                                Western European (DOS)
                                                                                                                Western European (ISO)
                                                                                  (This is a Combobox to select Other encoding)

In Preview, I find some rectangle boxes and not the normal alphabet characters.

When I use any of these option, I can't find the normal alphabet characters I used. It gives me rectanges and squares.

I changed the extension from *.doc to *.rtf but the problem is still there. This file doesn't seem to be infected by virus because in Virus Scan with updated Kaspersky Antivirus 6.0, it was normal and not infected.

What may be the problem and how can I get the original format ?

If you have some ideas about it, please help me.

Thanks,

Hemant
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Comment
Question by:JatinHemant
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13 Comments
 

Author Comment

by:JatinHemant
ID: 19999058
Hi friends !

Please see the jpeg file on the following link. It is the screen shot of the icon that I receive when I open this word file test.doc

The Direct Link is:
 https://filedb.experts-exchange.com/incoming/ee-stuff/4890-ErrorOpeningWordFile.JPG
 
To view all files related to this question, the link is:
https://filedb.experts-exchange.com/incoming/ee-stuff/4914-SquareBoxesInWordFile.JPGhttps://filedb.experts-exchange.com/incoming/ee-stuff/4890-ErrorOpeningWordFile.JPG
 

Thanks,

Hemant
0
 
LVL 12

Assisted Solution

by:geneus
geneus earned 1500 total points
ID: 20000250
Instead of Double-clicking the file:

Open Word
Select File . . . Open
Browse to your document and select it
In the File of Type field make sure that Recover Text from Any File is not selected.
Select Word Document instead and see if it opens correctly then.
0
 

Author Comment

by:JatinHemant
ID: 20000512
Thanks for your reply.

You see that when I open the file either from double clicking on it, or first opening the MS-Word application and then nevigating to the file location, I can't open it. In the File of Type, it is already All Word Documents is selected.

I tried to open it by right click on the file---> Open With---> Microsoft Word / Wordpad / Internet Explorer but I failed to open it in any of these three programs.

Is there any another way. If you can provide some expert solution because file is very important and we use to time to time.

Thanks,

Hemant
0
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Author Comment

by:JatinHemant
ID: 20004186
Hi geneus !

I don't know whether you have read my comment or not ! But I have not found any reply. I am quite sure that this is the correct zone to post this question. Should I increase the point ?

Thanks,

Hemant
0
 
LVL 12

Assisted Solution

by:geneus
geneus earned 1500 total points
ID: 20005129
No point increase is necessary.  Been reinstalling my OS.  

Looking at this screenshot, this appears to be corrupted or another file format.  Have you copied it and tried the .ZIP ext.?

Also:
Download the Free Trial from here:
http://www.ontrackdatarecovery.com.au/easyrecoveryfilerepair/

This should identify the native file at least.
0
 

Author Comment

by:JatinHemant
ID: 20005203
Thanks for your reply...

You see when I go in command prompt and nevigate to the location of the file, and rename the file extension with this command: ren test.doc test.zip, I find that now the file is converted in zipped format and it is now a zip file but when I double click and open it, it runs winzip and in winzip how can I see the contents of my word file.

I am trying to run the easyrecoveryfilerepair tool that you suggested.

Thanks,

Hemant
0
 
LVL 12

Assisted Solution

by:geneus
geneus earned 1500 total points
ID: 20005706
If it is a Winzip file, double-click it in Windows and then it will show you the contents.
You can drag and drop the contents to the Desktop or Extract the file to the file location of your choice.

Do not buy a recovery tool if this has been identified unless you need in your arsenal of tools.
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LVL 12

Assisted Solution

by:geneus
geneus earned 1500 total points
ID: 20005726
The tool I suggested will just help identify the file type in it's Trial version.
0
 

Author Comment

by:JatinHemant
ID: 20005958
Thanks for your continuous support...

You see, my file is document file named test.doc and is not a zip file. I know how to extract the zip file as I am intermediate user. The problem is that when you told me to use zip extension, I renamed my test.doc and changed its extension from command prompt by giving this command :

C:\>ren test.doc test.zip

now the word document sign has changed to zip sign and when I extract this folder, it gives me some other folders and files as contents

I am not understanding what is the use of changing the extension of a word file to zip file ?

Please explain me.

Thanks,

Hemant
0
 
LVL 12

Accepted Solution

by:
geneus earned 1500 total points
ID: 20006086
It sounds like this is a Word 2007 file.  Are you using a previous version than someone that may have used this file and saved it in the 2007 format?

Read this about the new 2007 File Format:
http://technet2.microsoft.com/Office/f/?en-us/library/de8cf536-c8d0-48d2-b97b-5d607147c3c91033.mspx

http://technet2.microsoft.com/Office/f/?en-us/library/de8cf536-c8d0-48d2-b97b-5d607147c3c91033.mspx

If you are using a previous version than 2007, Install the 2007 converter files:
http://office.microsoft.com/en-us/products/HA101686761033.aspx
0
 

Author Comment

by:JatinHemant
ID: 20012132
Thanks for your valuable reply,

I downloaded the Office 2007 Compatibility Tool and now the file is opening normally. But there is another file that has the same case but when I  open that file it didn't give that dialog box again but it opened with  many square boxes.

Please note : I have made this file using Office 2003 and so there should not be any issue of Office 2007 Compatibility.

Is it the same thing or different ?

I am posting the word file (named at SquareBoxesInWordFile.jpg) for you kind perusal.

Direct Link to this file:
https://filedb.experts-exchange.com/incoming/ee-stuff/4914-SquareBoxesInWordFile.JPG 

Link for all the files related to this question is :
https://filedb.experts-exchange.com/incoming/ee-stuff/4914-SquareBoxesInWordFile.JPGhttps://filedb.experts-exchange.com/incoming/ee-stuff/4890-ErrorOpeningWordFile.JPG
 

If you can tell what may be the problem with this file ? I am really not getting why some files have these type of problems especially word files ?

Thanks again.

Regards,

Hemant

0
 
LVL 12

Assisted Solution

by:geneus
geneus earned 1500 total points
ID: 20013195
This is a different issue and I cannot tell from your screenshot why it is occurring.

You have to add in other variables such as do other people access these files?  From the response regarding the first file they do and someone saved it in a different version.  If you have template files that multiple p[eople access, you should alway backup a copy to prevent this from happenning.

You may want to run that Trial Software I suggested to see if the program can identify the source file type.
0
 

Author Comment

by:JatinHemant
ID: 20044490
Thank you very much for being with me for so long. I will always care about the very important files. I will take backup of those files because sometimes the files are infected heavily and you can't repair / recover them.

Thanks again,

Hemant

0

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