Error code 5 Access denied whe installing ANY program

Posted on 2007-10-02
Last Modified: 2008-01-09
I have a computer that gives me error code 5 move file (sometimes folder) failed.  I can not install anything at all.  There was an isass.exe process that was running, but is not not there.

When I try to load stand alone programs to remove virus scanners they will not run.

This may ahve started with the unstall of one version of McAfee for the enterprise version..

Question by:Hardwarez
    LVL 12

    Expert Comment

    Do you have local administrator rights on the machine?
    Can you check your file permissions on the specified file(s)/folder(s)?

    Author Comment

    Yes I do

    Author Comment

    There is no security tab on this machines folders
    LVL 12

    Expert Comment

    OK, simple test for the file permissions: can you add files to the problem folder(s) and then remove them again?
    LVL 65

    Accepted Solution

    isass.exe belongs to Optix.Pro virus

    Run this online trend micro virus scan

    If you had Norton installed, here is its removal tool

    McAfee Removal Tool

    Install AVG Free Antivirus

    or Avast Free Antivirus

    post back the results.....
    LVL 65

    Expert Comment

    >> There is no security tab on this machines folders

    if its XP Home, you have to login as Administrator in safemode to get that tab
    for XP Pro, goto Explorer>Tools>Folder Options>View and untick Simple File Sharing

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