• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2313
  • Last Modified:

Vertical Blank Lines from Dell 3100cn Color Laser

Vertical Blank Lines from Dell 3100cn Color Laser

I have a Dell 3100cn Color Laser printer that is about 18 months old.  Just recently, when printing out any document, I get a blank vertical line that affects the black toner.  Upon opening up the printer and removing the drum, and rotating to the black cartridge, there is a space on the mag roller where the toner doesn't seem to cover.  I can move toner to the blank spot with my finger or card and the printer will print okay for a couple of pages.  The problem will then repeat.  The blank spots on the mag roller line up with my page.

I don't have the luxury to try a new drum but I don't think it is the drum because the other 3 colors print fine.  I'm looking for any reasonable solution.
0
KF6LVR
Asked:
KF6LVR
  • 4
  • 3
1 Solution
 
michkoCommented:
Replace the black toner cartridge.
0
 
KF6LVRAuthor Commented:
I forgot to mention that the toner cartridge had been replaced.  I even tried it with another cartridge in addition.
0
 
michkoCommented:
Ah well, should have guessed it wasn't going to be that easy.

Is there anything that looks like it may be brushing against the mag roller and knocking off the toner?  Other than that, try a new mag roller.

I'd suggest the fuser, but it's not a fusing problem, it's a problem with toner getting to where you need it.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
KF6LVRAuthor Commented:
It doesn't look like the mag roller is a user replaceable part.  I tried to see if there was anything knocking off toner but it doesn't appear to be.  The only thing that might be possible would be the drum, since the black toner sits towards the back of the machine.  There's just no evidence(toner) of it on the drum.

This is one of those things that has me stumped.  There were some ideas in the dell forums but they didn't help much.
0
 
michkoCommented:
Dell is pretty bad about having a nice little parts breakdown/parts list for their printers.  That mag roller is most likely going to be part of the toner cartridge anyway.

Couple of questions:  I'm still not convinced that it's not a toner cartridge issue, especially with the blank spot on the mag roller.  Is the blank vertical line down the page in the same place even with a different black cartridge?  Try putting one of the color cartridges in place of the black cartridge and see if the problem still exists.  Are you using Dell cartridges, or refurbished or third party cartridges?  Try to stick with the Dell cartridges.  I know they're more expensive, but they also tend to have fewer quality issues.  Also, if you shake the toner cartridge, does it fix the problem for a while?

If the toner wasn't adhering to the paper in that line, I'd start looking at the drum assembly, but since you can pinpoint blank spots on the mag roller in the black toner cartridge, I just keep coming back to the cartridge.  

This is the link for the (html) manual at Dell:
http://support.dell.com/support/edocs/systems/3100cn/en/UG/index.html

If you haven't already, follow the instructions for cleaning inside the printer under the Maintaining Your Printer section.  The Troubleshooting link also has some information on diagnostics (although almost all of them say "After you output the test results, contact Dell.")
0
 
KF6LVRAuthor Commented:
Still no luck.  I give up on this.  Time to do an "Office Space" on this thing.  Thanks for trying.
0
 
michkoCommented:
Well, sorry it didn't resolve the problem, thanks for the points though.

My next suggestion would have been the controller board.  They tend to be pretty expensive, not as much as a new printer, but getting there.  I tried Dell's site again, but finding a part there is just ridiculously difficult.  That's one of the reasons we tend to stick with HP printers.

Best of luck.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

  • 4
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now