Outlook 2003.  One recipient of a group does not recieve group emails unless the group email tree is opened in the T0: box.

Posted on 2007-10-02
Last Modified: 2012-06-21
If I send a group email to the Sales department using the Sales group
everyone in the group should get the email.  However, in my scenario everyone gets the email except Nancy.  
Yes, Nancy is a part of the Sales group.

If I insert the Sales group in the To: box and expand the tree, everyone's name in the Sales group is displayed and everyone including Nancy will receive the email.

Why is this?
Question by:level9tech
    LVL 6

    Expert Comment

    Does this happen if you send an email to the group from another user or does it just happen when you send the email to the group?
    LVL 1

    Expert Comment

    If this is a personal distribution list that you created, you might try deleting that list and creating a new one.  A corrupt PDL could have that happen.

    Author Comment

    Anyone who sends at any place and time results in the same problem.  No, it is not a PDL.
    LVL 12

    Expert Comment

    go to active directory.  find the distro, go to the properties of it,

    exchange general tab, check the message restrictions.
    LVL 12

    Expert Comment

    actually that wouldn't make sense b/c its only one user of the group.  not sure check the properties of that user in AD, exchange general-delivery options/restrictions.  just to rule these out as being some sort of strange thing.  

    you could also try rebuilding the distro as mentioned above

    also, click rebuild on the recipient update service in exchange system manager

    LVL 1

    Expert Comment

    go to nancy's outlook client and check if the perticular group is listed in blockers list; other waise re add the nancy's account in perticular group
    LVL 1

    Accepted Solution

    check nancy's email properties (type the nancy mail id in address bar and right click-> goto the option outlook properties->goto tab email address and check the mail properties ;
    from there you can see somany mail services formats ; X400, SMTP etec; in that check SMTP ; (assume X as ur domain). is it configured as like you (or others getting mails properly).please check your mail id properties .

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Maximize Your Threat Intelligence Reporting

    Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

    Use email signature images to promote corporate certifications and industry awards.
    Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
    The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now