How do I refresh the print drivers on a client machine

Posted on 2007-10-02
Last Modified: 2013-12-15
I have been having problems with one of our printers. When some users print multiple pages or a document multiple times the first page prints followed by a page with this error.

PCL XL error
Subsystem: Kernel
Error: IllegalAttribute
Operator: SetPageScale
Position: 5

I decided to reinstall the printer on the print server (server 2003).
I downloaded the drivers from the manufature, (HP LaserJet 5500). I downloaded the PCL6 Driver.
Then I unintsalled the printer and reinstalled it using the new drivers and it prints fine from the server. But from a workstation it is now not printing at all. The jobs are just backing up in the print queue and say "error". I asume this is because the workstations are trying to use the old driver. How do I get them to refresh their driver from the Print server? I tried removing the printer from the workstation and reinstalling but it did not ask If i wanted to replace the existing driver like my windows vista machine did (which incidentaly is working fine) so again I figure this is the problem.
Question by:dustinwk
    LVL 18

    Accepted Solution

    On the client:
    - delete the printer
    - from the Printers folder click File > Server Properties > Driver tab > remove the printer driver that's giving you trouble. Note: you may need to restart the Print Spooler before you can delete the driver.
    - install the printer

    Author Comment

    Thanks, too bad the old drivers are not deleted automaticaly when you update them on the server.  This worked. Thanks again.
    LVL 18

    Expert Comment

    by:Jeremy Weisinger
    Glad to help. =)

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