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I do alot of computer support and have customers asking about logging into their computers from my office and fixing their problems. &nbsp;What kind of software should I use? &nbsp;I just have regular DSL that suites me fine. &nbsp;I have seen programs that people install on their computers(off the web) then tech support has access to their computer. &nbsp; I would like something like that. &nbsp;I would like to make sure that we are all secure when doing this.<br />
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Any ideas or suggestions would be fine.<br />
Thanks<br />
Paul
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I do alot of computer support and have customers asking about logging into their computers from my office and fixing their problems.  What kind of software should I use?  I just have regular DSL that suites me fine.  I have seen programs that people install on their computers(off the web) then tech support has access to their computer.   I would like something like that.  I would like to make sure that we are all secure when doing this.

Any ideas or suggestions would be fine.
Thanks
Paul

Logging into customer's computer from my office. What software to use?

The term broadband commonly refers to high-speed Internet access that is always on and faster than the traditional dial-up access. Broadband includes several high-speed transmission technologies such as digital subscriber line (DSL), cable, fiber optics, wireless (for which there is a separate topic), satellite and broadband over powerlines (BPL).

Broadband

A virtual private network (VPN) is a network that uses a public telecommunication infrastructure, such as the Internet, to provide remote offices or travelling users access to a central organizational network securely. VPNs encapsulate data transfers using secure cryptographic methods and other security mechanisms to ensure that only authorized users can access the network and that the data cannot be intercepted.