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Ctfmon.exe errors, wont login, broadband (wiFi) problems

Posted on 2007-10-02
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Last Modified: 2013-11-17
Hey all.

Tricky situation this one. I will try and be as accurate and as coherent as possible. I have a clients machine, No backups of stuff on their laptop (GRRR!), Tried fixing their WiFi to start with and that led into a more serious issue as im describing to you now.

I reset the modem/router its a netgear (SKY) wire/wireless 4-port router and modem box. This did not work. Did an ipconfig /Release     ipconfig /renew    

I thought that releasing the ip address and re-establishing it might work in conjunction with resetting the router. Still nothing - no internet connectivity.

Did a reboot. then i tried logging in under a NON passworded account (Administrator privilages) and it came up with an ERROR BOX but there was no error title, or message, just a yes or no prompt. I clicked NO at this point.

It then said "Saving settings" and did not allow me to login. I tried again. Clicked the account and it came up with the blank message and it loaded and saw background image. But now i get:

      DESKTOP ERROR:
      Desktop C:\Documents and Settings\Derek\Desktop" is inaccessable or you do not have sufficient resources to view.

I have never come across this before at all. Then after a delay, i got a shutdown screen, as if someone had invoked shutdown and a 1 minute timer. I jotted down the message asap.

    NT AUTHORITY / SYSTEM   (User initiating the shutdown)
   System process  'C:\Windows\System32\lsass.exe' terminated unexpectantly status code -1073741818


I rebooted the laptop. and got this error when logging in,
    CTFMon.exe unable to locate component msbutb.dll,


ALL DESKTOP ICONS THAT WERE SET ARE GONE. I tried opening My documents shortcut, and it would not open and came up with errors. When i got to root of C:\  it wouldn't open files - came up with errors sorry i cannot be more specific, what with my client in my ear and the shutdown timer i couldnt write them all down.


NOW - i login and i see the background, and nothing is displayed. No errors. no desktop icons. No start menu. CTRL+ALT+DEL wont work.  it comes up with a CHKDSK on reboot all the time.

**************
I am thinking of putting my XP Pro disk into the PC and doing a  RESTORE but i dont want to do anything that will lose any data, and i certinatly dont want to reinstall XP. My Client has 6 months accounting data on his computer and he does not want it destroyed - and like i said, he has no backups!!!!!

H   E    L    P  !!!!

**************

If it helps. I have a 300GB External USB hard drive i can use to aid the recovery, and the XP PRO SP2 CD-ROM. I also have knowledge or recovery console, and i like to think i know a fair bit about windows XP and its workings. So dont feel shy to be complex!
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Question by:seraph_matrix_631
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IanTh earned 600 total points
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by:seraph_matrix_631
ID: 20002322
booted from the CD
done what it said and it says:

You receive the following message on the Welcome to Setup screen that appears:
This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installing Windows XP, press F3.
Press ENTER to set up Windows XP.
4.      On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
5.      Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
6.      Follow the instructions that appear on the screen to reinstall Windows XP. After you repair Windows XP, you may have to reactivate your copy of Windows XP.

only problem there is no R to repair if you do the other steps. only thing is on the main menu to press R to  enter the recovery console....
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by:Mark
Mark earned 720 total points
ID: 20002700
Best to backup that data.
Have you tried using a bootable Knoppix cd to access the hard drive files and transfer them to the external drive?
The HP XP already installed on the hard drive, and the option of a repair install, may not be included in the HP OEM XP version, hence the inability to access the "R"
I've also seen this where the SP versions are not the same(installed on hard drive and on the XP cd)
Do you know the XP service pack version on the hard drive
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by:seraph_matrix_631
ID: 20002821
ok were on the same wave length here
i booted on Linux (SLAX)  --  I love it when Windows bugger's itself up and Linux comes to the rescue!!

Having to use partition magic to make a FAT32  partition on the external hard drive. Im going to copy EVERYTHING...

SELECT ALL FILES ON THEIR C:\ Drive then copy to the fat32 partition to ensure i have backed EVERYTHING UP.

It's all his accounting data that he is worried about and i don't blame him. With that done and backed up i can then do stuff with ease knowing its backed up. I am informing him over the phone what i am doing, explaining the risks to him and then making sure he is happy for me to proceed which he is.

He is on Service pack 2 i do believe. and the XP disk i have is a corporate copy of windows XP: integrated Service pack 1.
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by:seraph_matrix_631
ID: 20002980
Apologies it is XP HOME
NOT PRO
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by:Mark
Mark earned 720 total points
ID: 20003561
You need at least the same XP verson(PRO or Home) whatever is on his computer, and preferably the same service pack.
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by:seraph_matrix_631
ID: 20005009
OK Now we're rolling.
Just put my XP Home disk into the pc in order to do a repair. So Far So Good.

Second issue is i have a wireless modem/router. I have enabled the wireless by going to http://192.168.2.1
however when i try to connect through the internet using wireless it wont connect - cant find networks in range, it say's.

any thoughts?
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by:Mark
Mark earned 720 total points
ID: 20005339
Have you tried to access the router modem with a hardwired connection to make sure the wireless configuration is enabled.
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by:rid
rid earned 180 total points
ID: 20005514
For testing purposes make sure encryption is off, MAC address filtering is off and that SSID broadcast is on.
/RID
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by:seraph_matrix_631
ID: 20010834
hello all i got XP reinstalled now on XP Pro SP2, all fully updated.
One problem.

I could not access anything (could not login) on the last XP Home install. And running DXDIAG or going to device manager has been unable to update or find graphics drivers or even the make/model of the graphics card -- any ideas on what i can do?
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by:seraph_matrix_631
ID: 20011078
Dont worry!!
got it all sorted  :-)
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by:Mark
ID: 20011080
Sounds good.
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