Ctfmon.exe errors, wont login, broadband (wiFi) problems
Posted on 2007-10-02
Tricky situation this one. I will try and be as accurate and as coherent as possible. I have a clients machine, No backups of stuff on their laptop (GRRR!), Tried fixing their WiFi to start with and that led into a more serious issue as im describing to you now.
I reset the modem/router its a netgear (SKY) wire/wireless 4-port router and modem box. This did not work. Did an ipconfig /Release ipconfig /renew
I thought that releasing the ip address and re-establishing it might work in conjunction with resetting the router. Still nothing - no internet connectivity.
Did a reboot. then i tried logging in under a NON passworded account (Administrator privilages) and it came up with an ERROR BOX but there was no error title, or message, just a yes or no prompt. I clicked NO at this point.
It then said "Saving settings" and did not allow me to login. I tried again. Clicked the account and it came up with the blank message and it loaded and saw background image. But now i get:
Desktop C:\Documents and Settings\Derek\Desktop" is inaccessable or you do not have sufficient resources to view.
I have never come across this before at all. Then after a delay, i got a shutdown screen, as if someone had invoked shutdown and a 1 minute timer. I jotted down the message asap.
NT AUTHORITY / SYSTEM (User initiating the shutdown)
System process 'C:\Windows\System32\lsass.exe' terminated unexpectantly status code -1073741818
I rebooted the laptop. and got this error when logging in,
CTFMon.exe unable to locate component msbutb.dll,
ALL DESKTOP ICONS THAT WERE SET ARE GONE. I tried opening My documents shortcut, and it would not open and came up with errors. When i got to root of C:\ it wouldn't open files - came up with errors sorry i cannot be more specific, what with my client in my ear and the shutdown timer i couldnt write them all down.
NOW - i login and i see the background, and nothing is displayed. No errors. no desktop icons. No start menu. CTRL+ALT+DEL wont work. it comes up with a CHKDSK on reboot all the time.
I am thinking of putting my XP Pro disk into the PC and doing a RESTORE but i dont want to do anything that will lose any data, and i certinatly dont want to reinstall XP. My Client has 6 months accounting data on his computer and he does not want it destroyed - and like i said, he has no backups!!!!!
H E L P !!!!
If it helps. I have a 300GB External USB hard drive i can use to aid the recovery, and the XP PRO SP2 CD-ROM. I also have knowledge or recovery console, and i like to think i know a fair bit about windows XP and its workings. So dont feel shy to be complex!