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  • Status: Solved
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How do I disable a mailbox temporarily? Exchange 2007.

In my company we have outside sales staff that use e-mail and other resources hosted on our servers. If they fall below a certain productivity level, their e-mail privilege is temporarily revoked. I thought I could enforce this policy by disabling a mailbox until the employee has regained their privileges.

According to Microsoft articles, when I choose to "Disable" a mailbox, it should be removed from the AD users account and listed in the Disconnected Mailboxes area. This is not happening. I choose "Disable Mailbox" ... and it disappears without a trace. My mailbox deletion setting for my database is set to 30 days, so it SHOULD still be available.

Has anyone suffered from a similar issue?
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beasleyd
Asked:
beasleyd
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1 Solution
 
mass2612Commented:
Hi,

Are you testing this using a brand new mailbox that has never been logged onto or recieved e-mail? If so then yes this is what happens. If you want to test it simply send an e-mail to the new mailbox and then try the disable feature and it should work ok.
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beasleydAuthor Commented:
No, this mailbox has been logged into and received mail. I choose to DISABLE (not REMOVE) the mailbox. It simply disappears.
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mass2612Commented:
Do you have any filters configured? If so try removing them. Have you tried using the EMS: -

Clean-mailboxdatabase YourMailDatabase

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beasleydAuthor Commented:
So when is this supposed to automatically happen? Do I always have to run this command?
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beasleydAuthor Commented:
Oh... and thank you!
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mass2612Commented:
No problem. Glad it helped. The disable procedure SHOULD automatically run the cleanup as part of the process to mark the mailbox as disconnected immediately but sometimes things just don't always work quite right.

http://technet.microsoft.com/en-us/library/aa997210.aspx see - "Detailed Description"
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